fR
fathima R
1 reviews | Active since Jun 2020
05 Nov 2021, 04:20
My telkom cancellations
I took a contract with telkom for 2phones they said i can cancel it within 7days and they wont charge me admin fee yesterday the 3 November telkom took amount of 99.90 from my account yet i cancel long time so when i phone them to tell them about what happen they were telling me phone this person or that sum people couldn't help my point why did u take the money when i have cancel already
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Replies (3)
Mondo's replyOfficial
05 Nov 2021, 08:29Hi Fathima,
Trust you are well.
Thank you for taking the time to write to us about your Telkom enquiry.
Please note that your application reflects as cancelled, therefore, a refund request of the admin fee has been escalated to our finance department.
Kindly note that the refund will reflect into your account at the end of next week.
We do apologize for the inconvenience caused.
Case Number: RCO148674
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your Telkom enquiry.
Please note that your application reflects as cancelled, therefore, a refund request of the admin fee has been escalated to our finance department.
Kindly note that the refund will reflect into your account at the end of next week.
We do apologize for the inconvenience caused.
Case Number: RCO148674
Regards,
The Mondo Team
Mondo's reply05 Nov 2021, 08:29
Official
Hi Fathima,
Trust you are well.
Thank you for taking the time to write to us about your Telkom enquiry.
Please note that your application reflects as cancelled, therefore, a refund request of the admin fee has been escalated to our finance department.
Kindly note that the refund will reflect into your account at the end of next week.
We do apologize for the inconvenience caused.
Case Number: RCO148674
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your Telkom enquiry.
Please note that your application reflects as cancelled, therefore, a refund request of the admin fee has been escalated to our finance department.
Kindly note that the refund will reflect into your account at the end of next week.
We do apologize for the inconvenience caused.
Case Number: RCO148674
Regards,
The Mondo Team
fR
fathima R's updateReviewer Update
05 Nov 2021, 09:44I cnt wait for next week yourl had no right to take the money out of my account so i want the money to be in today
fR
fathima R's update05 Nov 2021, 09:44
Reviewer Update
I cnt wait for next week yourl had no right to take the money out of my account so i want the money to be in today
Mondo's replyOfficial
05 Nov 2021, 13:59Good day,
Please note that due to a system error, the admin fee was deducted.
Kindly note that credit can only be done by next week.
Regards,
The Mondo Team
Please note that due to a system error, the admin fee was deducted.
Kindly note that credit can only be done by next week.
Regards,
The Mondo Team
Mondo's reply05 Nov 2021, 13:59
Official
Good day,
Please note that due to a system error, the admin fee was deducted.
Kindly note that credit can only be done by next week.
Regards,
The Mondo Team
Please note that due to a system error, the admin fee was deducted.
Kindly note that credit can only be done by next week.
Regards,
The Mondo Team