LW
Leche W

1 reviews | Active since Aug 2017

26 Aug 2017, 12:40

My "PORTABLE" Router from buymondo/DO NOT BUY FROM BUYMONDO

I received my wonderful portable router from buymondo. Very excitedly I open my package to discover that what was promised is not what I received. I was told it was a portable router, that is perfect for traveling, exactly what I needed. Turns out this rooter is not potable as it uses a electricity cable and is definitely not small, this is a rooter that you will use at home only. The lovely (lying) sales lady gave me a customer care number that I've been trying to call since it arrived on Wednesday, after hours of holding I have given up on there customer "care" line/s.

I've sent email after email with no reply

I want them to come fetch this nonsense from my home as I do not need something like this, I made it very clear to the sales lady what I needed, obviously she just wanted a sale, even if she had to lie about her product

Thank you, but no thanks

Very unhappy customer *********ness, Lies & no customer careline DO NOT BUY FROM BUYMONDO

0
Replies (4)
Mondo
Mondo's reply28 Aug 2017, 09:57
Official

Good day Leche,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

***

Mondo
Mondo's reply23 Oct 2017, 09:33
Official

Hi Leche,


We have not been successful contacting you, however, we trust that your query has now been resolved.

Should you have any further queries please feel free to contact.

Regards,

Mondo Team

***

LW
Leche W's update02 Dec 2017, 13:28
Reviewer Update
I thought this whole bad experience was delt with! NO! It is still going, after buymondo telling me it was sorted and cancelled, they have now started taking money from my account each month, INCLUDING the previous months obviously not paid for!! I am so sick and tired of this!! I will NEVER buy anything on tele-sales again!! It doesnt matter who I speak with I get a generated email telling me they will reply soonest, but never do! I warn everyone be carefull, these guys are *****!!!
Mondo
Mondo's reply12 Jan 2023, 11:28
Official