My on going frustration with Mondo telecommunication.

Recieved a call from one of your consultants offering me a data and pocket router deal. I did recieve the package however when i tried to connect to the internet it kept on disconnecting from the network (I had to call MTN everytime it disconnected so that they can reconnect me), this went on for more than 10 times after every 5 minutes.

Until I got ahold of a consultant from MTN who explained to me that I was sold an incorrect package. It was a "home data" or something like that (which does not work with the router I was given), so since it was within the cancelation period I decided to cancel. I was advised to take it to the nearest MTN store, when I got to the store I was told they do not accept packages from 3rd parties since they are a franchise so I called Mondo to give them feedback, the consultant told me she will book it for collection.

I made a follow up regarding the collection and was told that they tried calling me and my number goes to voicemail (don't know how because I always have my phone on me 24/7 and I answer all calls, even the ones from telemarketers and my phone is barely off).. fine, I gave them my alternative number and when I did another follow up the gave me the same excuse.. this went on for months.. (mind you.. I'm still getting debited) then finally after a year and a few months of going back and forth they collected the package.

Sheew!!! (So I thought lol) once they collected I called in to give them the details they requested from the collection guy, and they gave me a turn around time of 7 - 14 days. Made a call on the 15th day to check how the cancelation went and was told it has been escalated and they will recieve feedback within 7 days. Called again after 7 days and was told 72 hours... 48 hours.. 24 hours......

I have called you guys more than 100 times now and you keep on putting me on hold for 10 minutes, probably trying to cook up a story with your managers. And the funny thing is when I ask to speak to a manager/supervisor to explain to me what's going on they're always in a meeting.

Anyways, this is me trying another channel of comms to get assistance since over the phone is not working out.

What do I need to do to get over this nightmare?