1 reviews | Active since Oct 2017
My nightmare with Mondo, MTN and DSV!
I'm at my wit's end with Mondo, and I can't stay silent about the sheer level of incompetence and frustration they've put me through. This entire debacle began innocently enough, with my trying to arrange an Uncapped Home Internet 10 Mbps plan from MTN for my parents, who had just moved to a new area in Johannesburg. The journey has been nothing short of a Kafkaesque nightmare, with Mondo playing a starring role in the chaos.
After battling through a maze of MTN's online forms and hemorrhaging airtime in a futile attempt to get someone, anyone, to respond, Mondo finally entered the picture, promising to be the solution to all my woes. Oh, how wrong I was. The first fiasco involved a delivery via DSV, which Mondo supposedly coordinated. Despite assurances to the contrary, the delivery was botched because the courier refused to accept my passport in lieu of a ****** ID, despite prior confirmations that it would be fine. This not only cost me a day's work but also plunged me into a Kafkaesque loop of calls and misinformation, with Mondo at the center, offering apologies but no real solutions.
Undeterred and desperate to get my parents connected, I embarked on this Sisyphean ordeal once again, hoping against hope that Mondo had learned from their previous mistakes. Yet, history repeated itself with alarming accuracy. After another grueling week of form-filling and payment-making, Mondo's promise of seamless service crumbled once again when DSV, acting on Mondo's instructions, refused to accept a police-verified copy of my ID for delivery.
The level of disorganization, miscommunication, and sheer apathy I've encountered with Mondo is staggering. Each interaction has been a masterclass in how not to run a customer service operation. I've been ping-ponged between Mondo and their partners, each time being assured that the issue would be resolved, only to be let down again and again.
The time and money I've lost in this process, from days off work to the small fortune spent on airtime, are bad enough. But it's the emotional toll, the stress of dealing with Mondo's labyrinthine processes, and the frustration of repeated failures that have truly taken their toll. Mondo's inability to coordinate effectively with their partners or provide clear, accurate information to their customers is unforgivable.
This isn't just poor service; it's a complete breakdown in every aspect of customer care and service delivery. Mondo's handling of this situation has been abysmal, and I urge anyone considering using their services to think twice. If my ordeal is anything to go by, you're in for a world of frustration, wasted time, and unfulfilled promises. Absolutely appalling.
After expending significant sums on airtime and losing precious workdays waiting for deliveries that either never came or were refused due to ID issues, I was already at my wit's end. But the real insult came during my interactions with Mondo and DSV, particularly with individuals named Lintle Seleke and Zephienne. Lintle, in particular, not only failed to offer any semblance of assistance but actually laughed during one of our conversations, a clear display of disdain towards my predicament.
This lack of professionalism and basic human empathy is appalling. It's one thing to navigate the complexities and inefficiencies of a flawed system, but to be mocked in the process is wholly unacceptable. My efforts to simply connect my parents to the internet have been met with a barrage of incompetence, indifference, and now, outright mockery.
After expending significant sums on airtime and losing precious workdays waiting for deliveries that either never came or were refused due to ID issues, I was already at my wit's end. But the real insult came during my interactions with Mondo and DSV, particularly with individuals named Lintle Seleke and Zephienne. Lintle, in particular, not only failed to offer any semblance of assistance but actually laughed during one of our conversations, a clear display of disdain towards my predicament.
This lack of professionalism and basic human empathy is appalling. It's one thing to navigate the complexities and inefficiencies of a flawed system, but to be mocked in the process is wholly unacceptable. My efforts to simply connect my parents to the internet have been met with a barrage of incompetence, indifference, and now, outright mockery.
Thank you for taking the time to write to us about your MTN application.
We are terribly sorry for the inconvenience and frustration this has caused.
This is definitely not how we treat our customers. Your MTN order is at delivery stage and we have escalated for DSV to call you urgently.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We are terribly sorry for the inconvenience and frustration this has caused.
This is definitely not how we treat our customers. Your MTN order is at delivery stage and we have escalated for DSV to call you urgently.
Kind Regards,
The Mondo Team