My experience with a MONDO consultant

I did an online upgrade on my MTN contract in January this year. There was a problem with my device (which was part of the contract) and I had to return the device. I stayed without a device for almost a month without the issue being resolved. After much running around and still not having the issue resolved, I contacted MTN directly and they referred my call to MONDO. I had the pleasure of talking to a consultant called Pamela who was extremely friendly and understanding towards my situation. She offered me great assistance and assurance that my matter would be escalated and dealt with the sales team. At the end of my call, I felt very calm and assured that my issue will be resolved.