JH
Jamiel H
1 reviews | Active since Jun 2015
12 Aug 2021, 09:19
Must be a ****
Can't get hold of them. I've been trying to cancel a contract for 3 weeks niow. They sent me a confirmation email. Then when I did a follow up with MTN I was told it had NOT been canceled. NOW when I call Mondo I am put on hold for 30min and the call is NOT free if charge. I even tried their whatsapp number. I get the same response everytime, someone will contact you. Nothing!
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
12 Aug 2021, 09:26Hi Jamiel,
Thank you for taking the time to share your concerns with regards to your cancellation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130199
Regards,
The Mondo Team
Thank you for taking the time to share your concerns with regards to your cancellation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130199
Regards,
The Mondo Team
Mondo's reply12 Aug 2021, 09:26
Official
Hi Jamiel,
Thank you for taking the time to share your concerns with regards to your cancellation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130199
Regards,
The Mondo Team
Thank you for taking the time to share your concerns with regards to your cancellation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130199
Regards,
The Mondo Team
JH
Jamiel H's updateReviewer Update
12 Aug 2021, 10:14If this happens I'll change the review, but I'm not getting my hopes up.
JH
Jamiel H's update12 Aug 2021, 10:14
Reviewer Update
If this happens I'll change the review, but I'm not getting my hopes up.
Mondo's replyOfficial
12 Aug 2021, 10:41Hi Jamiel,
Please note that our team has escalated your prepaid cancellation request to MTN to prioritize.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that our team has escalated your prepaid cancellation request to MTN to prioritize.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply12 Aug 2021, 10:41
Official
Hi Jamiel,
Please note that our team has escalated your prepaid cancellation request to MTN to prioritize.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that our team has escalated your prepaid cancellation request to MTN to prioritize.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
JH
Jamiel H's updateReviewer Update
19 Aug 2021, 10:517 Days later... No progress. No updates.
JH
Jamiel H's update19 Aug 2021, 10:51
Reviewer Update
7 Days later... No progress. No updates.
Mondo's replyOfficial
19 Aug 2021, 11:12Good day,
Please note that you will receive a call within today.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that you will receive a call within today.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply19 Aug 2021, 11:12
Official
Good day,
Please note that you will receive a call within today.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that you will receive a call within today.
We do apologize for the delay.
Regards,
The Mondo Team
JH
Jamiel H's updateReviewer Update
23 Aug 2021, 09:30No calls, no replies to my emails... Should I just give up?
JH
Jamiel H's update23 Aug 2021, 09:30
Reviewer Update
No calls, no replies to my emails... Should I just give up?
JH
Jamiel H's updateReviewer Update
23 Aug 2021, 09:31No calls, no replies to my emails... Should I just give up?
JH
Jamiel H's update23 Aug 2021, 09:31
Reviewer Update
No calls, no replies to my emails... Should I just give up?
Mondo's replyOfficial
23 Aug 2021, 10:34Hi Jamiel,
Trust you are well.
Please note that a follow up on cancellation has been escalated to the MTN management team.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on cancellation has been escalated to the MTN management team.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply23 Aug 2021, 10:34
Official
Hi Jamiel,
Trust you are well.
Please note that a follow up on cancellation has been escalated to the MTN management team.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on cancellation has been escalated to the MTN management team.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
JH
Jamiel H's updateReviewer Update
30 Aug 2021, 12:27So how long does it take to cancel a contract? I've paid one month so far for something I'm not using! Really?
JH
Jamiel H's update30 Aug 2021, 12:27
Reviewer Update
So how long does it take to cancel a contract? I've paid one month so far for something I'm not using! Really?
Mondo's replyOfficial
30 Aug 2021, 15:26Good day,
Please note that MTN is currently working on your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that MTN is currently working on your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply30 Aug 2021, 15:26
Official
Good day,
Please note that MTN is currently working on your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that MTN is currently working on your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team