MTN/Mondo: Worst service providers

MTN and their online store support center called "MONDO" are not even worth a 1-star rating. Thanks to their *********** staff, an incorrect device was delivered to me. When I tried rectifying the order and returning the device they advised me to visit the nearest MTN store. Three MTN stores refused to assist me with the return due to their main warehouses being closed. On e-mailing "MONDO" their solution is to advise me to revisit the store and call their call center whilst instore, meaning I must spend more money on fuel to go to the store for the 4th time, amid a pandemic might I add and then spend more money calling their call center, holding on for 30min before someone picks up! All this because their staff member issued a device **********ly without my consent or permission! Their response to me was pathetic with not so much as an apology for delivering the incorrect device, instead they refer to it as a "cancelation" MOST PATHETIC SERVICE EVER!