MJ
Morne J
1 reviews | Active since Sept 2021
29 Sept 2021, 13:50
MTN/Mondo
I was cut off twice while holding on for assistance on incorrect billing on my MTN account...poor service!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
29 Sept 2021, 14:02Hi Morne,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139530
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139530
Regards,
The Mondo Team
Mondo's reply29 Sept 2021, 14:02
Official
Hi Morne,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139530
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139530
Regards,
The Mondo Team
Mondo's replyOfficial
20 Oct 2021, 14:47Hi Morne,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that a request has been escalated to MTN in order to correct your monthly subscription.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that a request has been escalated to MTN in order to correct your monthly subscription.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply20 Oct 2021, 14:47
Official
Hi Morne,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that a request has been escalated to MTN in order to correct your monthly subscription.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that a request has been escalated to MTN in order to correct your monthly subscription.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team