DP
Danielle P

1 reviews | Active since Apr 2022

22 Apr 2022, 08:02

Mtn&Mondo

If I could of given 0 stars I would of... All you guys do is mislead the public. Your sales consultant refused to take no as an answer and persuaded me to a deal. Eventually when I did agree she put me on a completely different deal compared to the one offered over the phone. Which is *****. As the contract that was assigned to me was not the contract that I had chosen. I was promised a router. Which did not show up. I went to query it with mtn Chatsworth and was told that they cannot assist me I need to go to mtn pavilion because they only deal with mondo. I went to pavilion only to be told that I'm on the incorrect contract and what I was offered by a mondo consultant was not even a offer. I then informed the consultant that I do not want the contract as I have been misled into taking something that I did not want and since it was within the 7 day return day she said that she did. Since then I've been billed every single month from February for a simcard that was broken in front of my eyes. When I was assured that my contract was canceled by an unreliable consultant. I had returned to mtn Chatsworth and spoke to the manager he again told me that he cannot help me and that I need to go back to pavilion mtn I went to pavilion mtn and I was told that they cannot assist me and I need to get into contact with mind who doesn't ever damn answer their calls. I am outraged by the service rendered by both companies. It is sad to know that we have to run around for their mistake their inaccuracies at work and their incompetence.

0
Replies (1)
Mondo
Mondo's reply22 Apr 2022, 08:17
Official
Good day Danielle,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO214959
 
Regards,
 
The Mondo Team