AN
Anuschka N
1 reviews | Active since Jun 2017
26 Oct 2022, 07:14
MTN via Mondo - What are you NOT doing today????
I really dont appreciate this run around ive been given! Not only did your staff give me all sorts of different information that didnt make sense, but they took in the laptop i took on contract over 2months ago, said they will either cancel or I can take something else and will contact me within the week but I havent heard a peep out of you guys! If I call in, I get different stories from your staff and if I asked to be called I get a missed call! When I email your teams, I get asked to provide my personal information via email which goes against the POPI act so what unprofessional service is this? When I called in to say i was mislead no one offered help. The worst service provided to me ever and thats not even categorized in service providers! I want confirmation of what the resolve is for this because its been more than 2 months and im paying for a laptop i dont even have in my possession! I might as well have renewed my services with Vodacom because I was never treated this poorly with service. To anyone thinking of going with MTN and Mondo please dont. Its a nightmare to deal with when things go wrong.
Helpful (0)
Replies (11)0
Replies (11)
Mondo's replyOfficial
26 Oct 2022, 08:18Hi ****chka ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291250
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291250
Regards,
The Mondo Team
Mondo's reply26 Oct 2022, 08:18
Official
Hi ****chka ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291250
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291250
Regards,
The Mondo Team
AN
Anuschka N's updateReviewer Update
26 Oct 2022, 08:25A convenient time to call today would be anytime after 1pm today. Thanks
AN
Anuschka N's update26 Oct 2022, 08:25
Reviewer Update
A convenient time to call today would be anytime after 1pm today. Thanks
Mondo's replyOfficial
31 Oct 2022, 10:20Good Day ****chka,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Mondo's reply31 Oct 2022, 10:20
Official
Good Day ****chka,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
AN
Anuschka N's updateReviewer Update
31 Oct 2022, 12:55Hi i responded to the email to request a call at 11am but nothing yet? I will be unavailable from 1 to 3 as well as i will be in meetings. Please let me know when it bests suits you to give me a call
AN
Anuschka N's update31 Oct 2022, 12:55
Reviewer Update
Hi i responded to the email to request a call at 11am but nothing yet? I will be unavailable from 1 to 3 as well as i will be in meetings. Please let me know when it bests suits you to give me a call
Mondo's replyOfficial
31 Oct 2022, 13:14Hi ****chka,
Trust you are well.
Thank you for the response.
We do apologize for not contacting you at 11 am. Please note that we will be in contact with you now.
Regards,
The Mondo Team
Trust you are well.
Thank you for the response.
We do apologize for not contacting you at 11 am. Please note that we will be in contact with you now.
Regards,
The Mondo Team
Mondo's reply31 Oct 2022, 13:14
Official
Hi ****chka,
Trust you are well.
Thank you for the response.
We do apologize for not contacting you at 11 am. Please note that we will be in contact with you now.
Regards,
The Mondo Team
Trust you are well.
Thank you for the response.
We do apologize for not contacting you at 11 am. Please note that we will be in contact with you now.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Oct 2022, 13:15Can we contact you at 3 pm?
Mondo's reply31 Oct 2022, 13:15
Official
Can we contact you at 3 pm?
Mondo's replyOfficial
31 Oct 2022, 15:08Hi ****chka,
Thank you for taking my call.
As discussed, please send us a copy of the document that the store provided to your partner.
Should the document not have the relevant information, I will get in touch with the store.
Once we receive confirmation from the store and warehouse, stating that the device was returned, we will be able to proceed with a cancellation and credit.
Have a great afternoon.
Regards,
The Mondo Team
Thank you for taking my call.
As discussed, please send us a copy of the document that the store provided to your partner.
Should the document not have the relevant information, I will get in touch with the store.
Once we receive confirmation from the store and warehouse, stating that the device was returned, we will be able to proceed with a cancellation and credit.
Have a great afternoon.
Regards,
The Mondo Team
Mondo's reply31 Oct 2022, 15:08
Official
Hi ****chka,
Thank you for taking my call.
As discussed, please send us a copy of the document that the store provided to your partner.
Should the document not have the relevant information, I will get in touch with the store.
Once we receive confirmation from the store and warehouse, stating that the device was returned, we will be able to proceed with a cancellation and credit.
Have a great afternoon.
Regards,
The Mondo Team
Thank you for taking my call.
As discussed, please send us a copy of the document that the store provided to your partner.
Should the document not have the relevant information, I will get in touch with the store.
Once we receive confirmation from the store and warehouse, stating that the device was returned, we will be able to proceed with a cancellation and credit.
Have a great afternoon.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Jan 2023, 13:11Hi ****chka,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Jan 2023, 13:11
Official
Hi ****chka,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Feb 2023, 15:08Good Day,
Trust you are well.
Please note that the MTN warehouse has confirmed that the MTN store had cancelled the collection of the device. Due to this, we are unable to submit a cancellation as the order was not returned to the MTN warehouse.
I did send numerous emails to *** and I am not receiving any response. He has been included in this email as well.
Kindly see below communication from MTN in a case where the store cancels a collection.
The customer is to return to the specific store to find the whereabouts of the device.
A new return reference number will be generated for the store.
Provide the trade partner (Mondo/Rewardsco) with this reference number and this will be escalated to the MTN warehouse department.
I do apologize for the inconvenience caused.
Regards,
The Mondo Team - Nicole
Mondo's reply03 Feb 2023, 15:08
Official
Good Day,
Trust you are well.
Please note that the MTN warehouse has confirmed that the MTN store had cancelled the collection of the device. Due to this, we are unable to submit a cancellation as the order was not returned to the MTN warehouse.
I did send numerous emails to *** and I am not receiving any response. He has been included in this email as well.
Kindly see below communication from MTN in a case where the store cancels a collection.
The customer is to return to the specific store to find the whereabouts of the device.
A new return reference number will be generated for the store.
Provide the trade partner (Mondo/Rewardsco) with this reference number and this will be escalated to the MTN warehouse department.
I do apologize for the inconvenience caused.
Regards,
The Mondo Team - Nicole
Mondo's replyOfficial
31 Mar 2023, 13:17Hi ****chka,
Trust you are well.
Please confirm if you have located the whereabouts of the device in question.
Regards,
The Mondo Team
Trust you are well.
Please confirm if you have located the whereabouts of the device in question.
Regards,
The Mondo Team
Mondo's reply31 Mar 2023, 13:17
Official
Hi ****chka,
Trust you are well.
Please confirm if you have located the whereabouts of the device in question.
Regards,
The Mondo Team
Trust you are well.
Please confirm if you have located the whereabouts of the device in question.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Apr 2023, 13:43Hi ****chka,
Trust you are well.
Due to no response to our recent communication via. email, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our recent communication via. email, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply14 Apr 2023, 13:43
Official
Hi ****chka,
Trust you are well.
Due to no response to our recent communication via. email, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our recent communication via. email, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team