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1 reviews | Active since Apr 2011

27 Jul 2021, 14:15

mtn upgrade night.

So my mtn upgrade keeps getting canceled and re-captured over and over. Mondo never calls back, nor responds to emails from MTN. Not sure why MTN partnered with these guys for online applications and upgrades. Utterly useless.

0
Replies (4)
Mondo
Mondo's reply27 Jul 2021, 14:35
Official
Hi  Tshidino,
 
Thank you for taking the time to write to us regarding your recent application

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:   RCO128672 
 
Regards,
 
The Mondo Team 
 

Best regards,

's update28 Jul 2021, 07:31
Reviewer Update
You do know POPI has been fully gazetted and by you processing my information again without my permission is a violation clearly written out in the act.
Is mondo providing enough training to its employees.
Mondo
Mondo's reply28 Jul 2021, 14:17
Official
Hi Tshidino,

Trust you are well.

As per your telephonic discussion with Nicole, please note that we have escalated your query to the relevant department for urgent assistance.

We will keep you updated.

We do apologize for the inconvenience caused.

Regards,
The Mondo Team

Best regards,

Mondo
Mondo's reply24 Aug 2021, 12:03
Official
Hi Tshidino,

Trust you are well.

We have attempted contacting you with no success.

Kindly note that our records show that an upgrade was processed by the MTN store.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team

Best regards,