MTN Upgrade Hell
Did an upgrade for my contract on the website and I'm getting absolutely no feedback on the upgrade status or when the new phone will be delivered. When I phoned the call centre number I was told that I have to phone a different company called Mondo, since the upgrade is through them, even though I did the upgrade through the MTN website and I am not a Mondo customer.
So I have to phone the Mondo Customer care line every time to get any update on the upgrade, since they are apparently unable to send a simple update email or SMS.
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Mondo's replyOfficial
03 Nov 2021, 16:58Hi Bothma,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148264
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148264
Regards,
The Mondo Team
Mondo's reply03 Nov 2021, 16:58
Official
Hi Bothma,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148264
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148264
Regards,
The Mondo Team