TR
Thapelo R
1 reviews | Active since Dec 2016
08 Mar 2022, 13:32
MTN upgrade done by Mondo, data sim deactivated ever since
I did an upgrade on MTN data sim *** on 01/03/2022 with a telesales person My data sim is not working since 01/03/2022. I have been talking with MTN all along to try and sort this out and yesterday(07/03/2022) MTN gave me the number *** and today ***), both numbers belong to Mondo. So the telesale person (Zodwa 082) **** when she said she is from MTN Please cancel the upgrade contract as you deactivated my Data sim, it stopped working on 01/03/2022. Am on day 8 of this non working contract and your website (Mondo) say client has 14 days to cancel the contract.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
08 Mar 2022, 13:46Good day Thapelo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO195241
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO195241
Regards,
The Mondo Team
Mondo's reply08 Mar 2022, 13:46
Official
Good day Thapelo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO195241
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO195241
Regards,
The Mondo Team
Mondo's replyOfficial
16 Mar 2022, 15:56Hi Thapelo,
Trust you are well.
Please note that your MTN upgrade has been reversed.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade has been reversed.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply16 Mar 2022, 15:56
Official
Hi Thapelo,
Trust you are well.
Please note that your MTN upgrade has been reversed.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade has been reversed.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
TR
Thapelo R's updateReviewer Update
16 Mar 2022, 16:19Good day,
Thank you for reversing upgrade. Please also send confirmation by email. I need that information to engage further with MTN.
Regards,
Thapelo Radebe
Thank you for reversing upgrade. Please also send confirmation by email. I need that information to engage further with MTN.
Regards,
Thapelo Radebe
TR
Thapelo R's update16 Mar 2022, 16:19
Reviewer Update
Good day,
Thank you for reversing upgrade. Please also send confirmation by email. I need that information to engage further with MTN.
Regards,
Thapelo Radebe
Thank you for reversing upgrade. Please also send confirmation by email. I need that information to engage further with MTN.
Regards,
Thapelo Radebe
Mondo's replyOfficial
04 Apr 2022, 16:16Hi Thapelo,
Trust you are well.
You are welcome.
Please note that a confirmation email has been sent to you.
Apologies for the delay.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that a confirmation email has been sent to you.
Apologies for the delay.
Regards,
The Mondo Team
Mondo's reply04 Apr 2022, 16:16
Official
Hi Thapelo,
Trust you are well.
You are welcome.
Please note that a confirmation email has been sent to you.
Apologies for the delay.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that a confirmation email has been sent to you.
Apologies for the delay.
Regards,
The Mondo Team
TR
Thapelo R's updateReviewer Update
18 May 2022, 13:22You are lying Mondo Team, no email was sent to me to confirm contract was reversed. Instead MTN continue to bill me for this and has converted all this data to Pro-Data which means from R299 am now paying R1459pm.
TR
Thapelo R's update18 May 2022, 13:22
Reviewer Update
You are lying Mondo Team, no email was sent to me to confirm contract was reversed. Instead MTN continue to bill me for this and has converted all this data to Pro-Data which means from R299 am now paying R1459pm.
Mondo's replyOfficial
27 May 2022, 10:57Hi Thapelo,
Please note that an email was sent to you by our team in April.
The email was sent to ***.
Kindly note that the upgrade which was done by Mondo reflects as reversed, however, as per the system, a new upgrade was done by an alternate trade partner to MTN called EMPOWERED-OUTSOURCE.
Kindly contact MTN in order to request the contact details of the above company.
Should you have further bill/account queries, please contact MTN on 083135 or *** for further assistance.
Regards,
The Mondo Team
Please note that an email was sent to you by our team in April.
The email was sent to ***.
Kindly note that the upgrade which was done by Mondo reflects as reversed, however, as per the system, a new upgrade was done by an alternate trade partner to MTN called EMPOWERED-OUTSOURCE.
Kindly contact MTN in order to request the contact details of the above company.
Should you have further bill/account queries, please contact MTN on 083135 or *** for further assistance.
Regards,
The Mondo Team
Mondo's reply27 May 2022, 10:57
Official
Hi Thapelo,
Please note that an email was sent to you by our team in April.
The email was sent to ***.
Kindly note that the upgrade which was done by Mondo reflects as reversed, however, as per the system, a new upgrade was done by an alternate trade partner to MTN called EMPOWERED-OUTSOURCE.
Kindly contact MTN in order to request the contact details of the above company.
Should you have further bill/account queries, please contact MTN on 083135 or *** for further assistance.
Regards,
The Mondo Team
Please note that an email was sent to you by our team in April.
The email was sent to ***.
Kindly note that the upgrade which was done by Mondo reflects as reversed, however, as per the system, a new upgrade was done by an alternate trade partner to MTN called EMPOWERED-OUTSOURCE.
Kindly contact MTN in order to request the contact details of the above company.
Should you have further bill/account queries, please contact MTN on 083135 or *** for further assistance.
Regards,
The Mondo Team