MS
Mpho S
1 reviews | Active since Feb 2022
02 Feb 2022, 20:48
MTN upgrade complaint
I've been calling to follow up on my application. Everytime I get a different story. I did an online Mtn upgrade on the 2022/01/11 and still waiting for delivery. I asked one of the service agents what the turnaround time is and none of them could give me a straight answer. It's so frustrating, if you can't help me with the upgrade then just say it. I've been a loyal customer if MTN since 2013 and I'm willing to cancel if this is how you going to treat your customers.
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Mondo's replyOfficial
02 Feb 2022, 21:09Hi Mpho ,
Thank you for taking the time to write to us about your MTN upgrade query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178950
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178950
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 21:09
Official
Hi Mpho ,
Thank you for taking the time to write to us about your MTN upgrade query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178950
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178950
Regards,
The Mondo Team