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Busisiwe B

1 reviews | Active since Jun 2019

30 Jan 2021, 19:19

MTN tricks clients into entering into incorrect contractual agreements!

In early December 2020, I app**** for the Mtn Black Friday special of R299 for 100gigs per month. Instead I was placed on a contract of 500mb, which I never consented to. I’ve been going back and forth with Mtn, and they deny that the problem is on their side, alleging that Mondo is the one responsible. I contacted Mondo and they also deny any liability and the social media employees of Mtn keep telling me to be patient. It’s almost 2 months and I’m very frustrated at how they mislead and trick clients into entering into agreements they never signed up for. I even published a Hello Peter review a month ago regarding this matter and Mtn has failed to response. I lodged a complaint with the Consumer Ombudsman and I’m hoping they’ll assist. MTN IS TRASH!

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Replies (4)
Mondo
Mondo's reply30 Jan 2021, 20:26
Official
Hi Busisiwe, We have received your query and we are extremely sorry to hear about your bad experience. Kindly note that one of our dedicated consultants will be in contact with you during business hours to assist you with a possible resolution. Regards, The Mondo Team
Mondo
Mondo's reply02 Feb 2021, 14:28
Official
Hi Busisiwe, Thank you for taking the time to chat to us.

As discussed with our consultant, we have escalated this matter to management and will revert with an update on the progress.

Regards, The Mondo Team 
Mondo
Mondo's reply04 Feb 2021, 12:00
Official
Hi Busisiwe, Please note that the MTN team is working on your query.

We will keep you updated on the progress of this.

Regards, The Mondo Team 
Mondo
Mondo's reply08 Feb 2021, 16:29
Official
Hi Busisiwe, As per your email communication, you have confirmed that you are now receiving the allocated bundle and your billed has been corrected.

Your query is resolved and will be closed.

We have made arrangements for you to be compensated for the inconvenience caused to you.

Should you have any further queries, you are welcome to call or email us.

We will keep you updated on the progress of this.

Regards, The Mondo Team