1 reviews | Active since Jun 2019
MTN tricks clients into entering into incorrect contractual agreements!
In early December 2020, I app**** for the Mtn Black Friday special of R299 for 100gigs per month. Instead I was placed on a contract of 500mb, which I never consented to. I’ve been going back and forth with Mtn, and they deny that the problem is on their side, alleging that Mondo is the one responsible. I contacted Mondo and they also deny any liability and the social media employees of Mtn keep telling me to be patient. It’s almost 2 months and I’m very frustrated at how they mislead and trick clients into entering into agreements they never signed up for. I even published a Hello Peter review a month ago regarding this matter and Mtn has failed to response. I lodged a complaint with the Consumer Ombudsman and I’m hoping they’ll assist. MTN IS TRASH!
As discussed with our consultant, we have escalated this matter to management and will revert with an update on the progress.
Regards, The Mondo Team
As discussed with our consultant, we have escalated this matter to management and will revert with an update on the progress.
Regards, The Mondo Team
We will keep you updated on the progress of this.
Regards, The Mondo Team
We will keep you updated on the progress of this.
Regards, The Mondo Team
Your query is resolved and will be closed.
We have made arrangements for you to be compensated for the inconvenience caused to you.
Should you have any further queries, you are welcome to call or email us.
We will keep you updated on the progress of this.
Regards, The Mondo Team
Your query is resolved and will be closed.
We have made arrangements for you to be compensated for the inconvenience caused to you.
Should you have any further queries, you are welcome to call or email us.
We will keep you updated on the progress of this.
Regards, The Mondo Team
