hH
hbs H

1 reviews | Active since Oct 2016

23 Mar 2021, 10:29

MTN suck and Mondo's reputation is tarnished

I upgraded one of my MTN contracts online on the 26 th of January 2021 and ordered an iPhone 12 lime green, everything was approved on the same day but no delivery of the phone has taken place by 23 of March 2021, two months after ordering and I still get the excuse that there are no stock , if this is the case then why were people allowed to order the lime green colour, there are lots of iPhones in white, black and blue. I waited for two weeks and then started enquiring about the non-delivery of the phone or any contact from MTN managing my expectations, if and when you get through their call centre choices without getting cut off the MTN consultant says phone Mondo in Durban, MTN can do nothing as they are responsible for distribution. It is difficult getting through to Mondo as well, holding on for 10 minutes plus every time and all they can say is that there are no stock. I cannot believe that MTN keep on blaming Mondo and it is Mondo's reputation that goes down the drain. MTN could not care less, they are seriously the worst Mobile Service Provider in South Africa and the worst is they cannot care less. The Mondo agents are very helpfull though but they cannot do anything to help but apologize

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Replies (4)
Mondo
Mondo's reply23 Mar 2021, 10:43
Official
Hi Heinrich, 
 
Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business.  We have escalated your complaint to the necessary department, and this will be investigated. 
 
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. 

Ref Number: RCO114441 
 
Many thanks, 
 
The Mondo Team 
Mondo
Mondo's reply23 Mar 2021, 10:58
Official
Hi Heinrich, 
 
As discussed with our consultant, we have requested for our team to advise on stock availability.

Our team will keep you updated on the progress of this.  
 
Many thanks, 
 
The Mondo Team 
hH
hbs H's update24 Mar 2021, 12:07
Reviewer Update
Wow, these guys are on the ball, Kim phoned me 30 minutes after I posted my review of Mondo, she informed that MTN do not have stock of iPhone 12 Mini Lime Green phones and they have no ETA of stock from MTN. I cancelled my upgrade with MTN and app**** on Mondo's website for the same phone with Vodacom. Thanks Kim and Mondo for the quick response, I will now cancel all my contracts with MTN when they come up for upgrade or expire. MTN think they are too big and mighty to fail, they are in for a surprise if they carry on as they do, ask Nokia and Kodak Eastman.
Mondo
Mondo's reply24 Mar 2021, 13:23
Official
Hi Heinrich, 
 
As discussed with our consultant, your application has been cancelled. 

Your query is now resolved and will be closed.

Please feel free to call or email us should you have any further queries.
 
Many thanks, 
 
The Mondo Team