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pM
philile M

1 reviews | Active since Dec 2020

02 Aug 2021, 10:26

MTN SIM ONLY

She was very helpful and provided me with all the information that I needed to solve my query

0
Replies (14)
Mondo
Mondo's reply02 Aug 2021, 10:28
Official
Hi Philile, 

Thank you for posting a compliment on the services you received from Jerusha.
 
Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team 

Best regards,

pM
philile M's update06 Sept 2021, 08:15
Reviewer Update
I posted this on the 2nd and till date my cancellation is not finalised yet and MTN also deducted the money
Mondo
Mondo's reply06 Sept 2021, 08:49
Official
Good day,

Please note that your cancellation is in progress.

Once cancellation is done, you will be advised accordingly.

For further enquires, you may send an email to *** or contact us on ***.

Regards,
The Mondo Team

Best regards,

pM
philile M's update15 Sept 2021, 14:54
Reviewer Update
Good day, i just called Mondo today and they advised that my cancellation is not done. It's been almost 2 months now and I am scared MTN will deduct the money again while i logged my cancellation on time. Kindly note that this is an urgent matter and i need it to be resolved urgently. This whole this is very frustrating, i was told cancellations only takes 3 weeks but till date my contract for the router is not cancelled. Who can i report this matter to?
Mondo
Mondo's reply15 Sept 2021, 16:11
Official
Good day,

We do apologize for the inconveniences caused.

Kindly note that we have escalated your query to the relevant department to contact you, regarding your query.

Regards,
The Mondo Team

Best regards,

pM
philile M's update21 Sept 2021, 15:56
Reviewer Update
Good day
MTN has deducted my account again. Can I please have my refund for the 2 months that have been deducted from my account
Mondo
Mondo's reply21 Sept 2021, 16:50
Official
Good day,

Please note that we are awaiting feedback from MTN regarding your query.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team

Best regards,

pM
philile M's update21 Sept 2021, 17:01
Reviewer Update
Good day

Is this a auto reply or what cause i have been receiving the same reply from you guys for the past 2 months and it is very frustrating
Mondo
Mondo's reply21 Sept 2021, 17:18
Official
 Good day,

Kindly note your cancellation was submitted and we are awaiting feedback from MTN regarding your query.

Once we receive feedback, we will advise you accordingly.
 We apologize for the inconvenience. 
Regards,

The Mondo Team
 

Best regards,

pM
philile M's update24 Sept 2021, 10:14
Reviewer Update
Good day

What do you mean you still waiting for feedback from MTN

The agent advised that cancellation was done and I should be receiving my refund on the 1st

Please revert to me urgently

This is very frustrating and annoying now


Mondo
Mondo's reply25 Sept 2021, 07:39
Official
Good day,

Please note that we are awaiting feedback from MTN regarding your query.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team

Best regards,

pM
philile M's update27 Sept 2021, 09:12
Reviewer Update
Why was I advised on the 20th that the contract has been cancelled
pM
philile M's update27 Sept 2021, 09:13
Reviewer Update
Please listen to the calls, double check and provide me with feedback urgently
Mondo
Mondo's reply27 Sept 2021, 09:24
Official
Good day,

Trust you are well.

Please note that MTN had confirmed that your contract was cancelled on 21/09/2021.

We do apologize for the miscommunication.

Kindly note, as per your telephonic discussion with our Mondo Team, a request for credit has been sent to MTN.

Regards,

The Mondo Team

Best regards,