NG
NATALIE G
1 reviews | Active since Jul 2022
14 Nov 2022, 19:04
MTN, Rewards Co, MONDO BELONG IN JAIL.
YOU ARE ********* AND YOU BELONG IN JAIL!!!!! DO NOT EVER IN YOUR LIFE SIGN ANYTHING WITH THESE LYING, THIEVING, CORPORATE BEASTS. Despite cancelling the BS Home LTE option you sold me within my legal cooling off period, despite HOURS of time on your 'customer care' line, despite speaking to hundreds of people within your corporation, despite sending hundreds of emails, despite writing down your useless reference numbers - you continue to ignore my communications (since May 2022!!) block my line from calling AND still debit my account for NOTHING!!!!!!! You have cost me so much business, undue stress and agony. You are disgusting.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
15 Nov 2022, 08:26Good day Natalie,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO301333
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO301333
Regards,
The Mondo Team
Mondo's reply15 Nov 2022, 08:26
Official
Good day Natalie,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO301333
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO301333
Regards,
The Mondo Team
NG
NATALIE G's updateReviewer Update
24 Nov 2022, 11:07Dear Mondo team,
After ever patiently waiting for my issues to be addressed by you, and a series of automated emails from you - I have yet to receive a single call or human email. You have BLOCKED my account AGAIN!!! Even though taking another R2500 off my account. I received an SMS saying that I agreed to pay R3500!! Of which I never did, ever. This is going to have to go legal now. Thanks Mondo for the most stressful 6 months of my life. Absolutely pathetic
After ever patiently waiting for my issues to be addressed by you, and a series of automated emails from you - I have yet to receive a single call or human email. You have BLOCKED my account AGAIN!!! Even though taking another R2500 off my account. I received an SMS saying that I agreed to pay R3500!! Of which I never did, ever. This is going to have to go legal now. Thanks Mondo for the most stressful 6 months of my life. Absolutely pathetic
NG
NATALIE G's update24 Nov 2022, 11:07
Reviewer Update
Dear Mondo team,
After ever patiently waiting for my issues to be addressed by you, and a series of automated emails from you - I have yet to receive a single call or human email. You have BLOCKED my account AGAIN!!! Even though taking another R2500 off my account. I received an SMS saying that I agreed to pay R3500!! Of which I never did, ever. This is going to have to go legal now. Thanks Mondo for the most stressful 6 months of my life. Absolutely pathetic
After ever patiently waiting for my issues to be addressed by you, and a series of automated emails from you - I have yet to receive a single call or human email. You have BLOCKED my account AGAIN!!! Even though taking another R2500 off my account. I received an SMS saying that I agreed to pay R3500!! Of which I never did, ever. This is going to have to go legal now. Thanks Mondo for the most stressful 6 months of my life. Absolutely pathetic
Mondo's replyOfficial
19 Dec 2022, 11:41Hi Natalie,
Trust you are well.
Please note that we received feedback from the MTN warehouse team and this department requires a return reference number that you would have received from the store (when you returned the device to the store).
Kindly send the return reference number to ***. Once we receive this, we will escalate it to the warehouse team.
Regards,
The Monfo Team
Trust you are well.
Please note that we received feedback from the MTN warehouse team and this department requires a return reference number that you would have received from the store (when you returned the device to the store).
Kindly send the return reference number to ***. Once we receive this, we will escalate it to the warehouse team.
Regards,
The Monfo Team
Mondo's reply19 Dec 2022, 11:41
Official
Hi Natalie,
Trust you are well.
Please note that we received feedback from the MTN warehouse team and this department requires a return reference number that you would have received from the store (when you returned the device to the store).
Kindly send the return reference number to ***. Once we receive this, we will escalate it to the warehouse team.
Regards,
The Monfo Team
Trust you are well.
Please note that we received feedback from the MTN warehouse team and this department requires a return reference number that you would have received from the store (when you returned the device to the store).
Kindly send the return reference number to ***. Once we receive this, we will escalate it to the warehouse team.
Regards,
The Monfo Team
Mondo's replyOfficial
13 Jan 2023, 12:56Hi Natalie,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Jan 2023, 12:56
Official
Hi Natalie,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jan 2023, 09:24Good Day Natalie,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 09:24
Official
Good Day Natalie,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team