MTN online upgrade

I upgraded my MTN contract through the MTN app, I was unknowingly upgrading through a 3rd party company. Shortly after my upgrade I received notification that my requested handset was out of stock, a week later the same notification. I was then contacted by Mondo and the woman said that there is stock but she will double check and phone back within an hour, more than a week passed and I was still waiting for her phonecall. I then contacted MTN who put me through to Mondo, the woman that I spoke to cut me off mid sentence and was extremely rude, she then asked me my verification questions. The call was then abruptly ended, she had all my details and didnt even call me back. In total I was on that call for almost 30min, wasting my time. I then immediately called MTN again and went through the whole process... again. To my amazement my issue was resolved professionally and quickly by a young man called Sanele. If not for his assistance I would have given the company and my experience with them 1 star. The 3 stars are only there because of Sanele. Sanele, it is a pity that you work so hard and give such great service only to be given 3 stars due to the bad customer service from the other employees at Mondo.