MTN Online Upgrade - A bit of a shambles

Item: Mondo
Rating: 2
Author: Tom C

Although the service providers have been friendly, nice and helpful, it always feels a bit like 'postman' conversation, with not much being done and the next person getting allocated work, with this process going for a month and a half. It has also been difficult to find the correct number of a person to speak to.

After a month of no contact, without my instigation to call and find out what's going on, I would be completely in the dark about what is happening, and I still do not actually have a clear answer. There has been no contact at all from the service provider in terms of updates on the process.

Overall, a very disappointing experience, and I will definitely not being renewing my contract online again in a hurry.

Helpful (0)

Replies (2)

Mondo's replyOfficial

16 Nov 2021, 09:01

Hi Tom,

Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

As per our records, your query has been escalated to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Your Case Number is: RCO151959

Regards,

The Mondo Team

Mondo's reply16 Nov 2021, 09:01

Official

Tom C's updateReviewer Update

30 Nov 2021, 09:27

Thanks Mondo Team. Although I have now received my phone, there has been further issues as my new contract has automatically been assigned a new number and not the old number that I had. I had not been asked if I would like to keep my old number at all, which, according to an in-store representative should have been asked for in the application. It seems like MTN then provides numbers for life, so this is a huge annoyance as well.

As mentioned before, the whole process has been very frustrating, and it just kept on getting worse.

Tom C's update30 Nov 2021, 09:27

Reviewer Update