NC
Nhlanhla C
1 reviews | Active since Apr 2020
11 Jun 2021, 13:43
MTN Online & Mondo - Terrible Service
I was very much excited to get on online data deal from MTN which was done through Mondo, however:
1. The data deal we agreed on over the phone was NOT the deal that I was given. 2. I was advised that any LTE router will work, only to find that both my home & pocket routers do not work. 3. I proceeded to cancel the contract within my cooling off period, only to find that there is usage on the sim card (how?!) which I need to pay for before cancelling the contract.
This is very frustrating because there is no communication whatsoever from anyone, I am the one who constantly has to call and find out what the status is (often transferred numerous times between various departments to add to the frustration).
This is still not resolved by the way.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
11 Jun 2021, 13:48Hi Nhlanhla,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO123479
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO123479
Regards,
The Mondo Team
Mondo's reply11 Jun 2021, 13:48
Official
Hi Nhlanhla,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO123479
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO123479
Regards,
The Mondo Team
NC
Nhlanhla C's updateReviewer Update
11 Jun 2021, 13:58Hi Mondo Team,
I already have Case Number: RCO122173 which is still not resolved!
All I want is for the contract to be cancelled, I do not get why this has to be a mission while it was smooth getting into the contract.
I already have Case Number: RCO122173 which is still not resolved!
All I want is for the contract to be cancelled, I do not get why this has to be a mission while it was smooth getting into the contract.
NC
Nhlanhla C's update11 Jun 2021, 13:58
Reviewer Update
Hi Mondo Team,
I already have Case Number: RCO122173 which is still not resolved!
All I want is for the contract to be cancelled, I do not get why this has to be a mission while it was smooth getting into the contract.
I already have Case Number: RCO122173 which is still not resolved!
All I want is for the contract to be cancelled, I do not get why this has to be a mission while it was smooth getting into the contract.
Mondo's replyOfficial
11 Jun 2021, 14:04Hi Nhlanhla,
Our team will be in contact with you
Regards,
The Mondo Team
Our team will be in contact with you
Regards,
The Mondo Team
Mondo's reply11 Jun 2021, 14:04
Official
Hi Nhlanhla,
Our team will be in contact with you
Regards,
The Mondo Team
Our team will be in contact with you
Regards,
The Mondo Team
Mondo's replyOfficial
15 Jun 2021, 10:43Hi Nhlanhla,
As discussed with our consultant, we have escalated your cancellation to MTN and requested for them to prioritize the request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated your cancellation to MTN and requested for them to prioritize the request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply15 Jun 2021, 10:43
Official
Hi Nhlanhla,
As discussed with our consultant, we have escalated your cancellation to MTN and requested for them to prioritize the request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated your cancellation to MTN and requested for them to prioritize the request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 11:31Hi Nhlanhla,
As discussed with our consultant, we have escalated your cancellation to MTN and requested for them to urgently assist with the request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated your cancellation to MTN and requested for them to urgently assist with the request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 11:31
Official
Hi Nhlanhla,
As discussed with our consultant, we have escalated your cancellation to MTN and requested for them to urgently assist with the request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated your cancellation to MTN and requested for them to urgently assist with the request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jun 2021, 08:33Hi Nhlanhla,
As discussed with our consultant, MTN has confirmed your contract is cancelled.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, MTN has confirmed your contract is cancelled.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 08:33
Official
Hi Nhlanhla,
As discussed with our consultant, MTN has confirmed your contract is cancelled.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, MTN has confirmed your contract is cancelled.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
NC
Nhlanhla C's updateReviewer Update
09 Jul 2021, 14:57Thank you for the assistance.
NC
Nhlanhla C's update09 Jul 2021, 14:57
Reviewer Update
Thank you for the assistance.
Mondo's replyOfficial
09 Jul 2021, 15:35Good day,
You are welcome.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
You are welcome.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply09 Jul 2021, 15:35
Official
Good day,
You are welcome.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
You are welcome.
Please call or email us if you have any further queries.
Regards,
The Mondo Team