1 reviews | Active since Sept 2021
Mtn / mondo worst experience I have ever had
I received this email on 2 November from mondo Re: [#***] [RF8O6D] M Dear valued partner, Trust that all is well. Thank you for the below email. Please note that client can proceed to an MTN Store with reference IRMS577844_1 to process an early upgrade. Kindly have store consultant forward us a screenshot of the early upgrade fee, in which we can have waivered for. Apologies for any inconvenience incurred. Kind Regards, The Mondo Team - Nicolin Perumal
After Going to a mtn store as instructed, I sent them the email below, trying to call mondo today and their 'mtn systems are down', >>>>>>
Sharief Isaacs to Mondo 11 hours agoDetails I have gone to an mtn store as per your mail below , yet again been provided the incorrect information, consultant advised me that Mondo needs to issue me with the phone and have it delivered to me?? This iss becoming a joke, Please sort this out, I have now wasted phone calls, back n forth emails, I have wasted fuel due to having to drive up and down, you have now debited me! I don't have my phone, still unsure on what is going on
On Tuesday, November 2, 2021, Mondo Customer Care <***> wrote:
Dear valued partner, Trust that all is well. Thank you for the below email. Please note that client can proceed to an MTN Store with reference IRMS577844_1 to process an early upgrade. Kindly have store consultant forward us a screenshot of the early upgrade fee, in which we can have waivered for. Apologies for any inconvenience incurred. Kind Regards, The Mondo Team - Nicolin Perumal
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148047
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148047
Regards,
The Mondo Team
I then get the same email I was sent above stating I need to go to an mtn store to process an early upgrade when I explained I have done this and mtn says you need to deliver the device to me, you have taken my money, I don't have a device to show for it, please call me too sort this out today, I cannot understand what you still need to look into, send me my phone!
I then get the same email I was sent above stating I need to go to an mtn store to process an early upgrade when I explained I have done this and mtn says you need to deliver the device to me, you have taken my money, I don't have a device to show for it, please call me too sort this out today, I cannot understand what you still need to look into, send me my phone!
Trust you are well.
As discussed with Mondo, please note that we have escalated an early upgrade request to our sales team.
You will receive a callback by Tuesday next week.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that we have escalated an early upgrade request to our sales team.
You will receive a callback by Tuesday next week.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team