1 reviews | Active since Jul 2021
MTN & Mondo - Worst experience ever!!!!!!!!
I placed an order on the MTN site, Mondo called me for my details and delivered a router without a Simcard. I called and was told I must go to an MNT store and buy a Simcard and do a sim swap. As I was waiting in the cue, I saw the Home 120GB which suited me better. Finally, when I manage to speak to a consultant, I explained the situation. (I was still in my cooling-off period) She took the router and gave me a credit and told me that I should order the package I want online when I get back to the office, which I did. This created such confusion. My router took 2 weeks to be receipted at the warehouse. It took 2 weeks for my new router to arrive (No Stock)
On my MTN app I noticed that my plan is MYMTN Home FLTE 30GB - Which is not what I ordered, I queried this with MTN and Mondo and I was told it is just what the plan is called.
I was also charged a cancellation fee for the first contract that I queried as well, I have been waiting almost a month for the credit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am not receiving feedback from MTN at all regarding the contract that I am on that is incorrect.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138853
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138853
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
@MTN - No feedback as yet.
@MTN - No feedback as yet.
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN credit has been passed.
Your query is resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN credit has been passed.
Your query is resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
From this side it has been soo frustrating as it is up and down e-mails. People (@MTN) just answering mails not even bothered looking at the e-mail thread.
No one bothers picking up the phone, or try to assist.
I need this contract cancelled!!!! (On the correct date when my contract should end, 24 months)
From this side it has been soo frustrating as it is up and down e-mails. People (@MTN) just answering mails not even bothered looking at the e-mail thread.
No one bothers picking up the phone, or try to assist.
I need this contract cancelled!!!! (On the correct date when my contract should end, 24 months)
I went to @MTN Greenstone, they said that their branch cannot do that, only certain branches can. I then sent numerous e-mails to @MTN requesting the recording and no reply at all.
I just want to sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I went to @MTN Greenstone, they said that their branch cannot do that, only certain branches can. I then sent numerous e-mails to @MTN requesting the recording and no reply at all.
I just want to sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!