MTN & Mondo - Worst experience ever!!!!!!!!

Here we go again.

Update from the first issue: Sooo guess what. My contact was supposed to be for 24 months and 36 months is what was loaded. I have sent numerous e-mails. @MTN passed the enquiry on to Mondo, Mondo came back and said they cannot find my ID on their system. Case closed according to them!!!!

From this side it has been soo frustrating as it is up and down e-mails. People (@MTN) just answering mails not even bothered looking at the e-mail thread.

No one bothers picking up the phone, or try to assist.

I need this contract cancelled!!!! (On the correct date when my contract should end, 24 months)

First complaint 2021 I placed an order on the MTN site, Mondo called me for my details and delivered a router without a Simcard. I called and was told I must go to an MNT store and buy a Simcard and do a sim swap. As I was waiting in the cue, I saw the Home 120GB which suited me better. Finally, when I manage to speak to a consultant, I explained the situation. (I was still in my cooling-off period) She took the router and gave me a credit and told me that I should order the package I want online when I get back to the office, which I did. This created such confusion. My router took 2 weeks to be receipted at the warehouse. It took 2 weeks for my new router to arrive (No Stock)

On my MTN app I noticed that my plan is MYMTN Home FLTE 30GB - Which is not what I ordered, I queried this with MTN and Mondo and I was told it is just what the plan is called.

I was also charged a cancellation fee for the first contract that I queried as well, I have been waiting almost a month for the credit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am not receiving feedback from MTN at all re