SN
Sdumisile N
1 reviews | Active since Jun 2022
21 Jun 2022, 14:29
Mtn Mondo worst customer service
I have a standing query with Mondo from April 2021. I took out a phone contract with MTN via mondo which I returned and canceled within 7 days. They continued to debit my account for the next 3 months. I had to call them every week for the next 3 months until they finally canceled the contract. Now I just need to be credited for those debits. I have still not received any feed back until today
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Replies (2)
Mondo's replyOfficial
21 Jun 2022, 14:31Good day Sdumisile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131950
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131950
Regards,
The Mondo Team
Mondo's reply21 Jun 2022, 14:31
Official
Good day Sdumisile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131950
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131950
Regards,
The Mondo Team
Mondo's replyOfficial
22 Jun 2022, 13:29Hi Sdumisile,
Please note that as per the MTN system, your MTN account was credited last year.
You may contact MTN for further information regarding the credit.
Kindly see below credit details:
Credit Date: 14/10/2021
Credit Reference Number: SR # ***
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Please note that as per the MTN system, your MTN account was credited last year.
You may contact MTN for further information regarding the credit.
Kindly see below credit details:
Credit Date: 14/10/2021
Credit Reference Number: SR # ***
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply22 Jun 2022, 13:29
Official
Hi Sdumisile,
Please note that as per the MTN system, your MTN account was credited last year.
You may contact MTN for further information regarding the credit.
Kindly see below credit details:
Credit Date: 14/10/2021
Credit Reference Number: SR # ***
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Please note that as per the MTN system, your MTN account was credited last year.
You may contact MTN for further information regarding the credit.
Kindly see below credit details:
Credit Date: 14/10/2021
Credit Reference Number: SR # ***
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team