AV
Andre V
1 reviews | Active since Feb 2012
17 Jan 2024, 20:51
MTN MONDO USELESS
I have paid for a router morr than a week ago. Forst they delivered but the biomatrics failed. I have now been waiting more than a week and still has not received ot
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Replies (3)
Mondo's replyOfficial
17 Jan 2024, 21:09Hi Andre ,
Thank you for taking the time to write to us about your MTN order
We sincerely apologize for the level of service you have received.
We have escalated your query to DSV and they will contact you to schedule a delivery appointment so they can attempt to deliver your parcel again.
Regards,
The Mondo Team
Best regards,
Mondo's reply17 Jan 2024, 21:09
Official
Hi Andre ,
Thank you for taking the time to write to us about your MTN order
We sincerely apologize for the level of service you have received.
We have escalated your query to DSV and they will contact you to schedule a delivery appointment so they can attempt to deliver your parcel again.
Regards,
The Mondo Team
Best regards,
AV
Andre V's updateReviewer Update
18 Jan 2024, 14:51I have contacted DSV today and they still have not received your authorisation for a manual delivery ???
AV
Andre V's update18 Jan 2024, 14:51
Reviewer Update
I have contacted DSV today and they still have not received your authorisation for a manual delivery ???
Mondo's replyOfficial
24 Jan 2024, 09:10Hi Andre,
We are terribly sorry for the inconvenience and frustration this has caused.
An urgent follow up has been sent to DSV and delivery has been scheduled for the 24th of January 2024.
Due to the above your query will now be closed. Should you require further assistance, please contact our customer care department.
Kind Regards,
The Mondo Team
We are terribly sorry for the inconvenience and frustration this has caused.
An urgent follow up has been sent to DSV and delivery has been scheduled for the 24th of January 2024.
Due to the above your query will now be closed. Should you require further assistance, please contact our customer care department.
Kind Regards,
The Mondo Team
Best regards,
Mondo's reply24 Jan 2024, 09:10
Official
Hi Andre,
We are terribly sorry for the inconvenience and frustration this has caused.
An urgent follow up has been sent to DSV and delivery has been scheduled for the 24th of January 2024.
Due to the above your query will now be closed. Should you require further assistance, please contact our customer care department.
Kind Regards,
The Mondo Team
We are terribly sorry for the inconvenience and frustration this has caused.
An urgent follow up has been sent to DSV and delivery has been scheduled for the 24th of January 2024.
Due to the above your query will now be closed. Should you require further assistance, please contact our customer care department.
Kind Regards,
The Mondo Team
Best regards,