TM
Tumi M
1 reviews | Active since Feb 2020
29 Jan 2022, 09:34
MTN MONDO SCHEME/****
I've signed up a 120gb MTN sim only contract 50gb night, 50gb day and 20gb YouTube bundles, but I've only got 30gb which is not even connecting to internet on my router, I've tried to get help from both MTN and MONDO without success of getting helped and now stuck with a useless sim car that is loaded with 30gb that is not even connecting to internet! What I've got from both companies is a pathetic service from rude consultants and a finger on my face!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
29 Jan 2022, 09:45Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176823
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176823
Regards,
The Mondo Team
Mondo's reply29 Jan 2022, 09:45
Official
Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176823
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176823
Regards,
The Mondo Team
Mondo's replyOfficial
15 Feb 2022, 10:10Hi Tumi,
Trust you are well.
Please note that your deal was captured correctly.
Kindly note that in the first month, you would have received a pro-rata data allocation.
For further enquiries, you may contact MTN.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your deal was captured correctly.
Kindly note that in the first month, you would have received a pro-rata data allocation.
For further enquiries, you may contact MTN.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply15 Feb 2022, 10:10
Official
Hi Tumi,
Trust you are well.
Please note that your deal was captured correctly.
Kindly note that in the first month, you would have received a pro-rata data allocation.
For further enquiries, you may contact MTN.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your deal was captured correctly.
Kindly note that in the first month, you would have received a pro-rata data allocation.
For further enquiries, you may contact MTN.
Your query will now be closed.
Regards,
The Mondo Team