RJ
Rocky J
1 reviews | Active since Aug 2021
26 Oct 2022, 11:45
Mtn mondo ********
Ordered n p20 they sent me a y5p but im still paying for a p20????? Why and i cant get through the damn customer care lines. Birthday ruined. DONT do business with mtn and mondo you dont get what you pay for. ********
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
26 Oct 2022, 11:59Good day Rocky,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291514
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291514
Regards,
The Mondo Team
Mondo's reply26 Oct 2022, 11:59
Official
Good day Rocky,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291514
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291514
Regards,
The Mondo Team
RJ
Rocky J's updateReviewer Update
26 Oct 2022, 13:00Friday is my wifes birthday i look like a cheap idiot now. Please send me the phone i ordered please by friday
RJ
Rocky J's update26 Oct 2022, 13:00
Reviewer Update
Friday is my wifes birthday i look like a cheap idiot now. Please send me the phone i ordered please by friday
RJ
Rocky J's updateReviewer Update
26 Oct 2022, 15:33Guys im waiting for feedback? Time is ticking please lets get me the phone i ordered. Day is almost done please?
RJ
Rocky J's update26 Oct 2022, 15:33
Reviewer Update
Guys im waiting for feedback? Time is ticking please lets get me the phone i ordered. Day is almost done please?
Mondo's replyOfficial
26 Oct 2022, 15:44Hi Rocky,
Trust you are well.
As discussed with the Mondo team earlier, please note that we have logged an internal investigation to have the sale call recording assessed and we are awaiting feedback.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with the Mondo team earlier, please note that we have logged an internal investigation to have the sale call recording assessed and we are awaiting feedback.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply26 Oct 2022, 15:44
Official
Hi Rocky,
Trust you are well.
As discussed with the Mondo team earlier, please note that we have logged an internal investigation to have the sale call recording assessed and we are awaiting feedback.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with the Mondo team earlier, please note that we have logged an internal investigation to have the sale call recording assessed and we are awaiting feedback.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
RJ
Rocky J's updateReviewer Update
27 Oct 2022, 08:57Please listen to the tape recording of the order. This is a big inconvinience for me. Tomorrow is friday. You guys messed up now im here sitting anxiously awaiting feedback. Also listen on the recording i would have taken another phone today. But the lack of interest you guys show in fixing your mess ... no way... mtn and mondo big no for anyone i come in contact with
RJ
Rocky J's update27 Oct 2022, 08:57
Reviewer Update
Please listen to the tape recording of the order. This is a big inconvinience for me. Tomorrow is friday. You guys messed up now im here sitting anxiously awaiting feedback. Also listen on the recording i would have taken another phone today. But the lack of interest you guys show in fixing your mess ... no way... mtn and mondo big no for anyone i come in contact with
RJ
Rocky J's updateReviewer Update
31 Oct 2022, 08:15****med me and got away with it
RJ
Rocky J's update31 Oct 2022, 08:15
Reviewer Update
****med me and got away with it
Mondo's replyOfficial
31 Oct 2022, 09:47Hi Rocky,
Trust you are well.
Please note that your query was deemed Valid, as the sales consultant processed the incorrect device. We do apologize for this.
In order to correct the deal, we will collect the device and submit a cancellation once the device is returned. Once the cancellation is done, we will get the sales team to process the correct deal.
You may send your collection address to ***.
Regards,
The Mondo Team
Trust you are well.
Please note that your query was deemed Valid, as the sales consultant processed the incorrect device. We do apologize for this.
In order to correct the deal, we will collect the device and submit a cancellation once the device is returned. Once the cancellation is done, we will get the sales team to process the correct deal.
You may send your collection address to ***.
Regards,
The Mondo Team
Mondo's reply31 Oct 2022, 09:47
Official
Hi Rocky,
Trust you are well.
Please note that your query was deemed Valid, as the sales consultant processed the incorrect device. We do apologize for this.
In order to correct the deal, we will collect the device and submit a cancellation once the device is returned. Once the cancellation is done, we will get the sales team to process the correct deal.
You may send your collection address to ***.
Regards,
The Mondo Team
Trust you are well.
Please note that your query was deemed Valid, as the sales consultant processed the incorrect device. We do apologize for this.
In order to correct the deal, we will collect the device and submit a cancellation once the device is returned. Once the cancellation is done, we will get the sales team to process the correct deal.
You may send your collection address to ***.
Regards,
The Mondo Team
Mondo's replyOfficial
11 Feb 2023, 14:58Hi Rocky,
Trust you are well.
Please note that due to no response to our previous communication, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that due to no response to our previous communication, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply11 Feb 2023, 14:58
Official
Hi Rocky,
Trust you are well.
Please note that due to no response to our previous communication, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that due to no response to our previous communication, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team