Mtn Mondo ****** & ****s

In November 2024 i spoke to a call centre agent from Mondo Mtn by the name of Denolene Munsamy offered me a cell phone deal i asked her to upgrade my current contract on my current cell phone number ***), at the end of the call i confirmed the important information & distinctly asked her what they will be deducting from me monthly she said one amount of R178 but instead she sent me a whole new sim card which came with a "free"router & when i went into the Mtn store they confirmed that two deductions of R178 will be going off, one one my current cell number & the other from the cell number ***) that i did not ask for. I then returned the router at the Mtn store at Canal Walk in Cape Town & received an IRMS number which i sent through to the Mondo rewards department as i was told to do. I did everything i was supposed to do & cancelled the contract & did everything within the "cooling off period" i was told that the contract was cancelled on the 29th November 2024 & yet Mondo still went ahead and charged me a cancellation fee of R1000+ despite the fact that i did everything i was supposed to within their time frames!!!

So instead of crediting me my refund which i am rightfully entitled to, Mondo Mtn decided to deduct an amount of R645,40 on the 15th February 2025 two months later after the contract had already been cancelled, the company owes me a refund yet they perform an unauthorized deduction from my account a whole 2 months later, pure theft!

According to the Mtn consultant from the Canal Walk branch whom i spoke to today on the 22nd february 2025 Mondo Mtn only refunded me part of my money when i cancelled the contract ***) & kept the other half of the refund (R477), please make it make sense!!

From the 18th February 2025 i have been calling them everyday & have been getting a different story each day from the call centre agents, none of the stories they have given me makes sense & on friday 21 February 2025 after calling Mondo again they now tell me that I must liaise with Mtn billing department for my refund & the billing department. I'm being sent from pilar to post when Mondo know full well that they are the ones that are supposed to give me my refund as the contract was done with them & not in an Mtn store or with the billing department. Each time that i called Mondo Mtn their call centre consultants are highly confused about what is due to me. This company was very quick to deduct my money but now when im querying whats rightfully due to me everyone is baffled but i think its because they could see very well that the company was not supposed to have still deducted anything from me as i did the cancelation within time frames. It is extremely irritating that i have to call them every day and no one from their company is calling me back to sort out this mess that they created. i will not leave this matter until i have received back every cent which they have ****** from me & i would not recommend Mondo Mtn to anyone unless u want to struggle with very bad customer service & people who cant read whats happening from their own systems.