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Abraham T

1 reviews | Active since Dec 2012

19 Apr 2022, 11:13

MTN & MONDO *******

MTN and Mondo worst customer experiencer ever. From sales to support;

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Replies (3)
Mondo
Mondo's reply19 Apr 2022, 11:21
Official
Good day Abraham,
 
Thank you for taking the time to write to us about your MTN cancellation.

We sincerely apologize for the level of service you have received.

An urgent cancellation request has been sent to the MTN team for urgent assistance.

Once cancellation is done, you will be advised accordingly.
 
Your Case Number is: RCO213078
 
Regards,
 
The Mondo Team
AT
Abraham T's update19 Apr 2022, 11:29
Reviewer Update
This is so annoying. When i got was sold this product your consultant told me that when I receive the sim I got to MTN shop for sim swap to my already existing number. I went to MTN shop in Bedfordview, they said they don't do that since I app**** online. I was advised to call MTN online and I did that, I went from consultant to consultant until I was given this number to call ***. They took my details and was told it will take 2 weeks, called after 2 weeks they said it will take 3 weeks, called again was told it takes up to 4 weeks. I called today I was advised by MTN that an escalation has been done to Mondo. I asked for Mondo number which they gave me, ***. Mondo tells me they have nothing to do with such a transaction, Its MTN. I need to go to MTN shop...........like really. I am having this sim for more than 1 month and paid for the instalment but not enjoying any benefit. This is so absurd, worst service ever!!!
Mondo
Mondo's reply20 Apr 2022, 08:46
Official
Hi Abraham,

Trust you are well.

As per our records, the customer care consultant whom you have spoken to has sent a cancellation request to the MTN cancellations team.

Please note that your cancellation is currently in progress.

Regards,

The Mondo Team