NL
Nthuseng L

1 reviews | Active since Jul 2016

12 Jan 2024, 11:24

MTN MONDO IS A ****

these guys are ******. they will sell you lies and you find yourself with a handed over account. these ****** called me and offered me a data deal of 10G. i explained to the agent that i DO NOT want night data and she assured me that its anytime data that she is offering me, i asked about the cancellation amount and she said its R250. when the data finished quickly i called them and the next agent told me that its actually 5 day and 5 night i asked to cancel and agreed to pat the R250 and not all of a sudden i was being asked for R1800 i explained my initial conversation with the 1st agent and the agent said there is nothing she can do. i call again and the 3rd agen tells me that if i dont use thesimcard for 3 months the simcard will automatically be closed as i did not sign anywhere i questioned this and he assured me that the contract work like a month to month. i recieved demands from lawyers saying my account was handed over and they advised that i called MTN i cant get through to the complaints department on mtn and today i am told that i owe R4200. like Whaaaaat.. this is messing with my credit record and MONDO should be shut down. MTN is all round a ******* vele i also dont know what i was thinking but my credit record, no man.

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Replies (1)
Mondo
Mondo's reply12 Jan 2024, 14:33
Official
 Hi  Nthuseng,
 
Thank you for taking the time to write to us about your MTN query. 
 
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.

Regards, 
The Mondo Team