1 reviews | Active since Sept 2009
MTN mondo deal is a sham
I’ve never felt such rejection on my money. Last week I sign up for iphone14promax with mondo. Firstly they put a wrong contact number, when I enquired with dvs couriers when I would get my parcel they told me they wanted to deliver last Thursday but couldn’t cause the number was for Wi-Fi and I would need to call them using it. I did after being passed from agent to agent I was told I would get it today. I didn’t the courier said he called me twice in a space of six minutes and after that he decided to leave. Dstv spent more than two hours trying to get hold of him. I was transferred to a line manager who said he would try and get the parcel to me. Then passed me on, the agent said the only people who can get the couriers to deliver I call mondo I get told there are no managers available and they’d be happy to cancel the contract. Within 2 minutes it was canceled so all I went through was for play
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO344367
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO344367
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated and we are currently awaiting feedback.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated and we are currently awaiting feedback.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
