1 reviews | Active since Aug 2025
Mtn Mondo bad service.
Upgraded online with Mondo on behalf of Mtn.Was sold a 2 phone deal witch include a care package worth R8500 per phone that include watch, earphones etc.Received the phones on 11/7/2025 and to claim care package an QR code must be scanned only to find out the deal expired on 6/7/2025. I called Mondo a few times and was told that it was send to Mtn and that they can't resolve it. After 5 days I called Mtn and was told it was never send to them or that they can resolve my problem.Only Mondo can resolve the problem. I was **** to by 6 operators about my problem and was just passed around from one to another.Nobody really cared to fix the problem. I was **** to by the sales person on the first day and also by their customer care team.
After an investigation by Mondo it was ruled in my favour and was told I would be paid out the watches amount.Bank details was send and till today no payment was made.8 weeks later of phoning every week I am each time told a different story.Now MTN have to pay me out.MTN claim it has got nothing to do with them.They say it is a Mondo problem.I phoned them over 19 times in 8 weeks and are still no closer to a answer than 8 weeks ago.
After an investigation by Mondo it was ruled in my favour and was told I would be paid out the watches amount.Bank details was send and till today no payment was made.8 weeks later of phoning every week I am each time told a different story.Now MTN have to pay me out.MTN claim it has got nothing to do with them.They say it is a Mondo problem.I phoned them over 19 times in 8 weeks and are still no closer to a answer than 8 weeks ago.