JJ
Jason J
1 reviews | Active since Mar 2009
31 Dec 2021, 12:38
MTN Mondo bad sales service
We app**** for an MTN black friday deal online on 25th Nov 2021. Phoning all the various numbers MTN gave me we finally were told that Mondo are handling all these online sales. Phoning them on numerous occasions as well as wiring emails are proving ineffective. This is really poor customer service by Mondo as well as reputational damage to MTN.
No one has ever phoned us back or confirmed status of application. It's sad no one seems to take pride in their work anymore.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
03 Jan 2022, 07:18Good day Jason,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165570
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165570
Regards,
The Mondo Team
Mondo's reply03 Jan 2022, 07:18
Official
Good day Jason,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165570
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165570
Regards,
The Mondo Team
Mondo's replyOfficial
03 Jan 2022, 15:43Hi Jason,
Trust you are well.
Please note that your online MTN application was declined.
Your query will now be closed.
You may contact out Customer Care Team for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that your online MTN application was declined.
Your query will now be closed.
You may contact out Customer Care Team for further assistance.
Regards,
The Mondo Team
Mondo's reply03 Jan 2022, 15:43
Official
Hi Jason,
Trust you are well.
Please note that your online MTN application was declined.
Your query will now be closed.
You may contact out Customer Care Team for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that your online MTN application was declined.
Your query will now be closed.
You may contact out Customer Care Team for further assistance.
Regards,
The Mondo Team