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Nomfundo N
1 reviews | Active since May 2021
14 Dec 2021, 15:27
MTN Mondo and their misleading
I am so unhappy with MTN and their 3rd party Mondo. I took out a contract in April for monthly data that has never worked. I have been chasing this up with them but I seem to be getting no where. They are still billing me for data I have not used once. I am tired of calling and their excuses and empty promises. I am very disappointed in MTN because this has been my network provider for years and I refuse to pay for a service that I have never had access to because of being mislead
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Replies (2)
Mondo's replyOfficial
14 Dec 2021, 15:43Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161729
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161729
Regards,
The Mondo Team
Mondo's reply14 Dec 2021, 15:43
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161729
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161729
Regards,
The Mondo Team
Mondo's replyOfficial
30 Dec 2021, 14:48Hi Nomfundo,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Mondo's reply30 Dec 2021, 14:48
Official
Hi Nomfundo,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team