DM
Desireen M
1 reviews | Active since Apr 2021
30 Nov 2021, 08:46
MTN Mondo
Actually no stars for this one - I have app**** for an MTN contract - well over 3 weeks - received an email 2 weeks ago with the approval - but nothing since, I call - get told they are off line, unable to assist....Wow - I knew service in SA was bad - didnt expect it to be this low!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
30 Nov 2021, 09:09Hi Desireen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152056
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152056
Regards,
The Mondo Team
Mondo's reply30 Nov 2021, 09:09
Official
Hi Desireen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152056
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152056
Regards,
The Mondo Team
Mondo's replyOfficial
31 Jan 2022, 09:47Hi Desireen,
Trust you are well.
We have found that you have received your MTN order.
Kindly note that your query will now closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN order.
Kindly note that your query will now closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 09:47
Official
Hi Desireen,
Trust you are well.
We have found that you have received your MTN order.
Kindly note that your query will now closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN order.
Kindly note that your query will now closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team