MTN Horrible service, misleading data plans

Item: Mondo
Rating: 1
Author: Linda M

On the 22nd of July I took a contract with Rewardsco for an MTN sim only deal for 20GB day and 20 night for R199, however when I receive the data on the 29th of July, I didn’t get the full data since it was going to be loaded on the 12th of every month. So today I check on the MTN app and it shows I have 10GB day and 10GB night for the same price R199. Been on the call back and forth with MTN and Rewardsco from 8am-9:30. No one is able to assist me, I want to cancel the contract since they cannot give me the total of 40GB which I agreed to and the bill is huge, it’s R425.04 when it’s suppose to be R199. Pro-rata cannot be this much when the simcard was activated on the 29th of July 2020.

Helpful (0)

Replies (3)

Mondo's replyOfficial

12 Aug 2020, 10:06

Hi Linda,

Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.

Kind Regards,

Mondo Team

Mondo's reply12 Aug 2020, 10:06

Official

Hi Linda,

Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.

Kind Regards,

Mondo Team

Linda M's updateReviewer Update

12 Aug 2020, 13:50

I told the consultant to call me back after 15 minutes since I had a meeting to attend and that was at 1pm but she hasn’t called me back. Can you please get her to call me back.

Linda M's update12 Aug 2020, 13:50

Reviewer Update

I told the consultant to call me back after 15 minutes since I had a meeting to attend and that was at 1pm but she hasn’t called me back. Can you please get her to call me back.

Mondo's replyOfficial

12 Aug 2020, 14:23

Hi Linda,

As discussed with our consultant the deal captured is what you have agreed upon.

Our team has sent you the agreement and you may escalate this to MTN.

Your query is resolved on our side. Should you have any further queries please feel free to email or call our team.

Kind Regards,

Mondo Team

Mondo's reply12 Aug 2020, 14:23

Official