Hellopeter
Share Your Experience
PN
Patricia N

1 reviews | Active since Jan 2022

10 Jan 2022, 09:02

Mtn data contract ****

They sent me a data sim that is not working I canceled their contract before 14days they received my email and acknowledged it but to my surprise they were still debating and now it's affecting my credit score.

0
Replies (6)
Mondo
Mondo's reply10 Jan 2022, 09:11
Official
Good day Patricia,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO167788
 
Regards,
 
The Mondo Team

Best regards,

PN
Patricia N's update14 Jan 2022, 10:51
Reviewer Update
Ask your team members to remove me from this you guys are ruining my name,my credit score since you responded you never bothered to take me serious you can't force people to be in business with you I have emails that proves that I am not in contract with you fix this.
Mondo
Mondo's reply14 Jan 2022, 15:32
Official
Hi Patricia,

We do apologize for the inconvenience caused.

Please note that your MTN cancellation is in progress.

Once cancellation is done, you will be advised accordingly.

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply17 Jan 2022, 14:49
Official
Hi Patricia,

Trust you are well.

Please note that your MTN cancellation has been done.

Your query will now be closed.

We do apologize for the delay.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team

Best regards,

PN
Patricia N's update17 Jan 2022, 15:12
Reviewer Update
Thank you so much
Mondo
Mondo's reply19 Jan 2022, 12:43
Official
Hi Patricia,

Trust you are well.

You are most welcome.

Regards,

The Mondo Team

Best regards,