KS
Khetani S
1 reviews | Active since May 2022
05 May 2022, 05:12
Mtn contract
I'm so disappointed with Mi do, they sold me a data contract that didn't work because of the address as I was supposed to use it in my village, I have been asking them to cancel it, they haven't done so up to so far, now MTN is threatening me with credit bearue
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Replies (2)0
Replies (2)
Mondo's replyOfficial
05 May 2022, 11:05Hi Khetani,
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received thus far.
Please note that your MTN cancellation has been done and an urgent credit request has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO221371
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received thus far.
Please note that your MTN cancellation has been done and an urgent credit request has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO221371
Regards,
The Mondo Team
Mondo's reply05 May 2022, 11:05
Official
Hi Khetani,
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received thus far.
Please note that your MTN cancellation has been done and an urgent credit request has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO221371
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received thus far.
Please note that your MTN cancellation has been done and an urgent credit request has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO221371
Regards,
The Mondo Team
Mondo's replyOfficial
19 Jul 2022, 15:40Hi Khetani,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number:SR #*** and SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number:SR #*** and SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 15:40
Official
Hi Khetani,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number:SR #*** and SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number:SR #*** and SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team