MTN Contract Cancellation

On the 15th of December I cancelled a phone contract I took out in December. I’ve been billed twice already and I’ve been given a reference for my cancellation but every time I phone no one can explain why it hasn’t been cancelled yet.

My device wasn’t opened and the SIM card was left in its original packaging. Everything was in order.

I’ve been billed twice! Cancel my contract and refund me my money. I haven’t even used this device but I’m paying for it.

This is disgusting.

It’s easy to take a phone out and give them money but it’s so hard to get your own back.