1 reviews | Active since Aug 2021
MTN CONTRACT
I'M VERY UPSET WITH THIS COMPANY, YOU SOLD ME NOTHING BUT DREAMS. FIRSTLY I ORDERED SIM ARD AND ROUTER, AND I RECEIVED JUST THE SIM CARD. SECONDLY THE AMOUNT OF DATA WAS NOT WHAT WE AGREEED UPON. THIRDLY I RECEEIVED MINUTES THAT I DIDN'T APPLY FOR AND GOT FINISHED WITH A BLINK OF AN EYE. SINCE I WAS NOT HAPPY I DECIDED TO CANCEL MY SUBSCRIBTION WITHIN 5 DAYS AND CALLED THIS PARTICULAR COMPANY THAT SIGHED ME U AND NO ONE WAS WILLING TO ASSIST. WHENEVER I CALLED IS EITHER SOMEONE IS DROPPING A CALL ON MY EAR OR HANG UP. I TRIED COUPLE OF TIMES TO CALL, PROBABLY FOR A WEEK AND NO ONE BOTHERED TO GET BACK TO ME OR ASSIST. I'VE BEEN GETTING MULTIPLE INVOICES FROM MTN FOR THE SERVICES I DON NOT USE, THIS IS ANNOYING. MONDO IS HORRIBLEA AND ********! THEY LIE AND ENFORCE PEOPLE TO TAKE CONTRACTS BUT DELIVER TOTALLY DIFFERENT SERVICE.
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133602
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133602
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that a follow up on cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that a follow up on cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please urgently provide feedback for MTN contract that I logged a year ago.
You are still dragging your feet and it's annoying.
Can someone urgently assist.
Thanks,
Please urgently provide feedback for MTN contract that I logged a year ago.
You are still dragging your feet and it's annoying.
Can someone urgently assist.
Thanks,
Please note that we are looking into your query and feedback will be provided before COB today.
Regards,
The Mondo Team
Please note that we are looking into your query and feedback will be provided before COB today.
Regards,
The Mondo Team
If you making empty promises as usual, you will hear from me again tomorrow.
You have ruined my credit score already!
If you making empty promises as usual, you will hear from me again tomorrow.
You have ruined my credit score already!
Trust you are well.
We do apologize for the level of servicer which you have received thus far.
Kindly note that we have escalated your query to the management team for urgent assistance.
We will update you, once feedback is received.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the level of servicer which you have received thus far.
Kindly note that we have escalated your query to the management team for urgent assistance.
We will update you, once feedback is received.
Regards,
The Mondo Team
Thanks for the feedback.
Please let's work on realistic timelines, I need urgent feedback.
Yo can't be resolving an issue for an entire year! I can't deal anymore. I NEED ANSWERS ASAP
This is ridiculous!!!!!!!
Thanks for the feedback.
Please let's work on realistic timelines, I need urgent feedback.
Yo can't be resolving an issue for an entire year! I can't deal anymore. I NEED ANSWERS ASAP
This is ridiculous!!!!!!!
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note that we will keep you updated and will advise accordingly.
Regards,
The Mondo Team
Trust you are well.
We do understand your frustration and we sincerely apologize for the delay.
Kindly note that we will keep you updated and will advise accordingly.
Regards,
The Mondo Team
