LM
Linda M
1 reviews | Active since Jan 2019
25 Aug 2020, 11:58
MTN and Rewardsco, ********* and deceiving companies!
Horrible service, being sent back and forth between Mondo and MTN. Problem hasn’t been resolved from the 12/08/20 until now. Took an MTN contract with Rewardsco for 20GB day and 20GB night but I’m only getting 10GB day and 10GB night for R199. Spoke to a consultant from MTN who says it’s only 10GB only, there’s no promotion. Please cancel this contract! I’m fed up with both companies!!!!
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
25 Aug 2020, 12:00Hi Linda,
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply25 Aug 2020, 12:00
Official
Hi Linda,
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
25 Aug 2020, 15:07Hi Linda,
As discussed with our consultant, we have escalated your query to MTN to assist with the allocation.
We will revert with an update.
Kind Regards,
Mondo Team
Mondo's reply25 Aug 2020, 15:07
Official
Hi Linda,
As discussed with our consultant, we have escalated your query to MTN to assist with the allocation.
We will revert with an update.
Kind Regards,
Mondo Team
LM
Linda M's updateReviewer Update
27 Aug 2020, 12:23I still haven’t heard from you guys and it’s the 27th now. How long does it take to add data, honestly!
LM
Linda M's update27 Aug 2020, 12:23
Reviewer Update
I still haven’t heard from you guys and it’s the 27th now. How long does it take to add data, honestly!
Mondo's replyOfficial
27 Aug 2020, 12:26Hi Linda,
As previously discussed, our consultant advised you that we do not have access to allocate data.
Your query has been escalated to MTN and we have requested that they prioritize this for you.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Your query has been escalated to MTN and we have requested that they prioritize this for you.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply27 Aug 2020, 12:26
Official
Hi Linda,
As previously discussed, our consultant advised you that we do not have access to allocate data.
Your query has been escalated to MTN and we have requested that they prioritize this for you.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Your query has been escalated to MTN and we have requested that they prioritize this for you.
Our team will revert with feedback.
Kind Regards,
Mondo Team
LM
Linda M's updateReviewer Update
27 Aug 2020, 13:10Additional 10GB night surfer has been allocated but the additional 10GB day hasn’t. Can you please ask them to add that aswell because when I call them they say they can’t find the additional data on the agreement and I should contact you. I did call them again today.
LM
Linda M's update27 Aug 2020, 13:10
Reviewer Update
Additional 10GB night surfer has been allocated but the additional 10GB day hasn’t. Can you please ask them to add that aswell because when I call them they say they can’t find the additional data on the agreement and I should contact you. I did call them again today.
Mondo's replyOfficial
27 Aug 2020, 17:46Hi Linda
We will contact you to discuss.
Regards,
Mondo Team
We will contact you to discuss.
Regards,
Mondo Team
Mondo's reply27 Aug 2020, 17:46
Official
Hi Linda
We will contact you to discuss.
Regards,
Mondo Team
We will contact you to discuss.
Regards,
Mondo Team
Mondo's replyOfficial
28 Aug 2020, 15:01Hi Linda,
As discussed, we are awaiting on the network service provider for feedback on your query.
We have requested for the team to place priority on this and will revert with feedback.
Kind Regards,
Mondo Team
We have requested for the team to place priority on this and will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply28 Aug 2020, 15:01
Official
Hi Linda,
As discussed, we are awaiting on the network service provider for feedback on your query.
We have requested for the team to place priority on this and will revert with feedback.
Kind Regards,
Mondo Team
We have requested for the team to place priority on this and will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
01 Sept 2020, 14:29Hi Linda,
Please note that your query has been escalated to higher management.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply01 Sept 2020, 14:29
Official
Hi Linda,
Please note that your query has been escalated to higher management.
We will revert with feedback.
Kind Regards,
Mondo Team