WF
Werner F
1 reviews | Active since Jun 2021
09 Jun 2021, 13:47
MTN and Mondo unable to solve client issues
Had high hopes of resolving my issue that's been going on for more than 4 months now. Unfortunately, it seems like MTN and it's partners are still not able to assist their clients.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
09 Jun 2021, 14:01Hi Werner,
Trust you are well.
Thank you for taking the time write to us.
We sincerely apologize for the service you have received.
Kindly note your query RCO123057 has been escalated to a dedicated consultant who will be contacting you shortly.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time write to us.
We sincerely apologize for the service you have received.
Kindly note your query RCO123057 has been escalated to a dedicated consultant who will be contacting you shortly.
Regards,
The Mondo Team
Mondo's reply09 Jun 2021, 14:01
Official
Hi Werner,
Trust you are well.
Thank you for taking the time write to us.
We sincerely apologize for the service you have received.
Kindly note your query RCO123057 has been escalated to a dedicated consultant who will be contacting you shortly.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time write to us.
We sincerely apologize for the service you have received.
Kindly note your query RCO123057 has been escalated to a dedicated consultant who will be contacting you shortly.
Regards,
The Mondo Team
Mondo's replyOfficial
11 Jun 2021, 14:11Hi Werner,
As discussed with Kim, please note that we have escalated your cancellation request to MTN.
We will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that we have escalated your cancellation request to MTN.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's reply11 Jun 2021, 14:11
Official
Hi Werner,
As discussed with Kim, please note that we have escalated your cancellation request to MTN.
We will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that we have escalated your cancellation request to MTN.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jun 2021, 16:05Hi Werner,
As discussed with Kim, please that your cancellation has been done.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with Kim, please that your cancellation has been done.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply14 Jun 2021, 16:05
Official
Hi Werner,
As discussed with Kim, please that your cancellation has been done.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with Kim, please that your cancellation has been done.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team