XN
Xander N
1 reviews | Active since Apr 2023
17 Apr 2023, 07:34
MTN and Mondo Service delivery
I ordered a phone online from MTN I selected the 24 month contract back in 2020 now i want to upgrade almost 30 months after i got the phone now MTN tells me i have a 36 month contract but i never signed a 36 month contract and I have emails to prove it . I have called the call centres they told me to go to the MTN store where they told me no go to head office because the person who selected the contract on their side ****ed up. So now im right where i started calling call centres trying to solve the problem with waiting almost 30 minutes to get through to a actual person or being placed on hold. Please can MTN fix their horrible service delivery to customers
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Replies (4)
Mondo's replyOfficial
17 Apr 2023, 08:40Hi Xander,
Thank you for reaching out to us.
We do apologize for the level of service that you have received.
An internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO381176
Regards,
The Mondo Team
Thank you for reaching out to us.
We do apologize for the level of service that you have received.
An internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO381176
Regards,
The Mondo Team
Mondo's reply17 Apr 2023, 08:40
Official
Hi Xander,
Thank you for reaching out to us.
We do apologize for the level of service that you have received.
An internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO381176
Regards,
The Mondo Team
Thank you for reaching out to us.
We do apologize for the level of service that you have received.
An internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO381176
Regards,
The Mondo Team
XN
Xander N's updateReviewer Update
17 Apr 2023, 08:45thank you very much
XN
Xander N's update17 Apr 2023, 08:45
Reviewer Update
thank you very much
Mondo's replyOfficial
17 Apr 2023, 08:55You are most welcome
Mondo's reply17 Apr 2023, 08:55
Official
You are most welcome
Mondo's replyOfficial
18 Apr 2023, 11:16Hi Xander,
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent did advise you that this contract is for 36 months.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent did advise you that this contract is for 36 months.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply18 Apr 2023, 11:16
Official
Hi Xander,
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent did advise you that this contract is for 36 months.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent did advise you that this contract is for 36 months.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team