MB
Mpho B
1 reviews | Active since Jul 2019
20 May 2021, 22:05
Mtn and mondo ****s.
False advertising. What I was sold and delivered didn't match. Called to cancel and they said they did. Mtn sent an invoice saying I owe 700 for a contract which was suppose to cost me R200 per month. Called both mondo and mtn and they said they will escalate the cancellation. A month later I get an invoice saying I owe over R2300 for a contract which I never used.
Helpful (0)
Replies (12)0
Replies (12)
Mondo's replyOfficial
21 May 2021, 08:20Hi Mpho,
Thank you for taking the time to write to us.
We sincerely apologize for the service you have received trying to cancel your contract.
Kindly note your query RCO120450 has been escalated to a consultant who will contact you.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the service you have received trying to cancel your contract.
Kindly note your query RCO120450 has been escalated to a consultant who will contact you.
Regards,
The Mondo Team
Mondo's reply21 May 2021, 08:20
Official
Hi Mpho,
Thank you for taking the time to write to us.
We sincerely apologize for the service you have received trying to cancel your contract.
Kindly note your query RCO120450 has been escalated to a consultant who will contact you.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the service you have received trying to cancel your contract.
Kindly note your query RCO120450 has been escalated to a consultant who will contact you.
Regards,
The Mondo Team
Mondo's replyOfficial
26 May 2021, 15:48Hi Mpho,
As discussed with our consultant, please note that the cancellation has been done.
The credit was submitted.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with our consultant, please note that the cancellation has been done.
The credit was submitted.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply26 May 2021, 15:48
Official
Hi Mpho,
As discussed with our consultant, please note that the cancellation has been done.
The credit was submitted.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with our consultant, please note that the cancellation has been done.
The credit was submitted.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
MB
Mpho B's updateReviewer Update
29 Jun 2021, 20:15Good day,
I don't know which consultant claims they solved my query when I'm still fighting with MTN to stop invoicing me. They continue to charge for debit order rejection fees. You guys call me to says to give you 5 star reviews but then you turn and not solve the matter but you guys turn the matter back to me saying I should have asked the consultant for further information. Now I owe MTN 3000 which I won't pay all your consultant say I shouldn't have charged but in turn talk to the mtn agents they wanna look like the good guys and sing a different tune. Please sort this matter out before get blacklisted for misrepresentation by for agents.
I don't know which consultant claims they solved my query when I'm still fighting with MTN to stop invoicing me. They continue to charge for debit order rejection fees. You guys call me to says to give you 5 star reviews but then you turn and not solve the matter but you guys turn the matter back to me saying I should have asked the consultant for further information. Now I owe MTN 3000 which I won't pay all your consultant say I shouldn't have charged but in turn talk to the mtn agents they wanna look like the good guys and sing a different tune. Please sort this matter out before get blacklisted for misrepresentation by for agents.
MB
Mpho B's update29 Jun 2021, 20:15
Reviewer Update
Good day,
I don't know which consultant claims they solved my query when I'm still fighting with MTN to stop invoicing me. They continue to charge for debit order rejection fees. You guys call me to says to give you 5 star reviews but then you turn and not solve the matter but you guys turn the matter back to me saying I should have asked the consultant for further information. Now I owe MTN 3000 which I won't pay all your consultant say I shouldn't have charged but in turn talk to the mtn agents they wanna look like the good guys and sing a different tune. Please sort this matter out before get blacklisted for misrepresentation by for agents.
I don't know which consultant claims they solved my query when I'm still fighting with MTN to stop invoicing me. They continue to charge for debit order rejection fees. You guys call me to says to give you 5 star reviews but then you turn and not solve the matter but you guys turn the matter back to me saying I should have asked the consultant for further information. Now I owe MTN 3000 which I won't pay all your consultant say I shouldn't have charged but in turn talk to the mtn agents they wanna look like the good guys and sing a different tune. Please sort this matter out before get blacklisted for misrepresentation by for agents.
Mondo's replyOfficial
29 Jun 2021, 20:35Hi Mpho,
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused and the experience you have endured.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO120450
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused and the experience you have endured.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO120450
Regards,
The Mondo Team
Mondo's reply29 Jun 2021, 20:35
Official
Hi Mpho,
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused and the experience you have endured.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO120450
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused and the experience you have endured.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO120450
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jun 2021, 12:52Hi Mpho,
As discussed with our consultant, we have logged an investigation for the dispute raised.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant, we have logged an investigation for the dispute raised.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply30 Jun 2021, 12:52
Official
Hi Mpho,
As discussed with our consultant, we have logged an investigation for the dispute raised.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant, we have logged an investigation for the dispute raised.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
26 Jul 2021, 08:33Good day,
Please note that a request has been sent to the MTN team for further assistance with regards to your bill.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that a request has been sent to the MTN team for further assistance with regards to your bill.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply26 Jul 2021, 08:33
Official
Good day,
Please note that a request has been sent to the MTN team for further assistance with regards to your bill.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that a request has been sent to the MTN team for further assistance with regards to your bill.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
MB
Mpho B's updateReviewer Update
25 Aug 2021, 19:443 months later and still this hasn't been fixed. This has affected my credit score and my life now has to be stuck as they moving at snail pace. I made a few follow ups and the only thing I'm being told is sorry for the inconvenience the matter has been escalated to MTN I don't know who they make those escalations to because there's no response. I wanted to avoid being blacklisted but I'm literally knocking on that door because of this.
MB
Mpho B's update25 Aug 2021, 19:44
Reviewer Update
3 months later and still this hasn't been fixed. This has affected my credit score and my life now has to be stuck as they moving at snail pace. I made a few follow ups and the only thing I'm being told is sorry for the inconvenience the matter has been escalated to MTN I don't know who they make those escalations to because there's no response. I wanted to avoid being blacklisted but I'm literally knocking on that door because of this.
Mondo's replyOfficial
26 Aug 2021, 16:35Good day,
Please note that a escalation has been sent to the relevant department.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that a escalation has been sent to the relevant department.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply26 Aug 2021, 16:35
Official
Good day,
Please note that a escalation has been sent to the relevant department.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that a escalation has been sent to the relevant department.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
MB
Mpho B's updateReviewer Update
27 Aug 2021, 12:27Hi
But you've been saying that for months the year might end while busy telling me this. Y'all want me to be blacklisted before you do anything about this.
Which department at mtn did you escalate this to?
But you've been saying that for months the year might end while busy telling me this. Y'all want me to be blacklisted before you do anything about this.
Which department at mtn did you escalate this to?
MB
Mpho B's update27 Aug 2021, 12:27
Reviewer Update
Hi
But you've been saying that for months the year might end while busy telling me this. Y'all want me to be blacklisted before you do anything about this.
Which department at mtn did you escalate this to?
But you've been saying that for months the year might end while busy telling me this. Y'all want me to be blacklisted before you do anything about this.
Which department at mtn did you escalate this to?
Mondo's replyOfficial
27 Aug 2021, 17:03Good day,
We do apologize for the inconvenience caused.
Kindly note that this has been escalated to the cancellations team at MTN.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that this has been escalated to the cancellations team at MTN.
Regards,
The Mondo Team
Mondo's reply27 Aug 2021, 17:03
Official
Good day,
We do apologize for the inconvenience caused.
Kindly note that this has been escalated to the cancellations team at MTN.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that this has been escalated to the cancellations team at MTN.
Regards,
The Mondo Team
MB
Mpho B's updateReviewer Update
29 Aug 2021, 07:20Hello,
This is not good enough. This is ruining my life because now I got rejected for a car finance because of this and MTN is sending me letters to by in the next 20 days. This has gone on for long enough and the fact you ruining my credit record doesn't seem to matter to you guys. This should be a lesson to everyone not to trust telemarketers. Before we reach the 17 September this should be over and done.
This is not good enough. This is ruining my life because now I got rejected for a car finance because of this and MTN is sending me letters to by in the next 20 days. This has gone on for long enough and the fact you ruining my credit record doesn't seem to matter to you guys. This should be a lesson to everyone not to trust telemarketers. Before we reach the 17 September this should be over and done.
MB
Mpho B's update29 Aug 2021, 07:20
Reviewer Update
Hello,
This is not good enough. This is ruining my life because now I got rejected for a car finance because of this and MTN is sending me letters to by in the next 20 days. This has gone on for long enough and the fact you ruining my credit record doesn't seem to matter to you guys. This should be a lesson to everyone not to trust telemarketers. Before we reach the 17 September this should be over and done.
This is not good enough. This is ruining my life because now I got rejected for a car finance because of this and MTN is sending me letters to by in the next 20 days. This has gone on for long enough and the fact you ruining my credit record doesn't seem to matter to you guys. This should be a lesson to everyone not to trust telemarketers. Before we reach the 17 September this should be over and done.
Mondo's replyOfficial
29 Aug 2021, 09:33Good day,
We do apologize for the inconvenience caused.
Kindly note that this has been escalated to the cancellations team at MTN.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that this has been escalated to the cancellations team at MTN.
Regards,
The Mondo Team
Mondo's reply29 Aug 2021, 09:33
Official
Good day,
We do apologize for the inconvenience caused.
Kindly note that this has been escalated to the cancellations team at MTN.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that this has been escalated to the cancellations team at MTN.
Regards,
The Mondo Team