JE
Jacques E

1 reviews | Active since Aug 2023

30 Aug 2023, 20:30

MTN AND MONDO SALES AND MARKETING AGENCY

Hmm after 6 weeks of battling to get my contact cancelled after a misleading promotion I am still battling to get my credit for my 5 months cancelled contact and are still getting charged and Mtn just cut your line because of their agent Mondo sales and marketing and more than 7 hours of phone calls and promises in July that it will only take 14 working days and its now 6 weeks later and I'm getting bill again and when I phone this morning all they say they have a backlog, really where is the customer service? it's been 3 times the promised time, no communication that there is a problem... this is the worst service ever, I will never refer anyone to them....

0
Replies (1)
Mondo
Mondo's reply31 Aug 2023, 13:02
Official
Hi Jacques ,
 
We sincerely apologise for the way in which the cancellation of your order was managed.

We understand the inconvenience this has caused you. At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
 
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.

Our team is investigating your query.
 
Regards,
 
The Mondo Team