TB
Terri B
1 reviews | Active since Dec 2015
14 Dec 2020, 11:41
MTN AND MONDO
THIS is now the THIRD time I am writing a complaint about www.mondo.co.za. They STILL have not sorted out my cancellation of an upgrade which was supposed to take 7 days...... in SEPTEMBER! I went to MTN Northgate on Friday after I was PROMISED by Mondo that the upgrade was cancelled - once and for all..... and I got told at MTN that the phone is STILL BOOKED. I will be approaching a lawyer shortly, as I have no idea if this is now ********** or not. I would STRONGLY advise MTN to take this matter up with MONDO as they are making you look bad. ENOUGH IS ENOUGH. If the matter is not resolved in 24 hours I will be taking my business elsewhere.
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Replies (3)
Mondo's replyOfficial
14 Dec 2020, 11:50Good day Terri,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply14 Dec 2020, 11:50
Official
Good day Terri,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
14 Dec 2020, 12:54Good day Terri,
As discussed with Kim, you have decided to keep the contract.
We have made delivery arrangements with DSV.
Our team will keep you updated on the progress of this.
We have made delivery arrangements with DSV.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply14 Dec 2020, 12:54
Official
Good day Terri,
As discussed with Kim, you have decided to keep the contract.
We have made delivery arrangements with DSV.
Our team will keep you updated on the progress of this.
We have made delivery arrangements with DSV.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
18 Dec 2020, 10:54Good day Terri,
Please note that your package was successfully delivered and your query is resolved.
Should you have any further queries please feel free to call or email our team.
Should you have any further queries please feel free to call or email our team.
Kind Regards,
Mondo Team
Mondo's reply18 Dec 2020, 10:54
Official
Good day Terri,
Please note that your package was successfully delivered and your query is resolved.
Should you have any further queries please feel free to call or email our team.
Should you have any further queries please feel free to call or email our team.
Kind Regards,
Mondo Team