AM
Alison M
1 reviews | Active since May 2020
20 Jul 2022, 14:53
MTN and MONDO
I cannot give this company a worse review. Bulldozed by "Pamela S" into a contract no matter how often I said 'No - send me the documentation I need to read it first." Now even though in the cooling off period, it is EXTREMELY difficult to get service. One has to write messages via a Bot. The agents obviously make commissions because now I am told that the my old package will cost more. THEN try to phone Mondo: by the time you have managed to get through and explained for the nth time, your airtime is up.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
20 Jul 2022, 15:36Good day Alison,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249957
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249957
Regards,
The Mondo Team
Mondo's reply20 Jul 2022, 15:36
Official
Good day Alison,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249957
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249957
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jul 2022, 09:32Hi Alison,
Trust you are well.
As per our telephonic discussion earlier, please note that your MTN upgrade reversal is currently in-progress and a follow-up on reversal has been sent to the MTN Dept.
Due to requesting a cancellation within your cooling-off period, we will not advise (at a later stage) that your cooling-off period has ended.
Regarding the sales consultant, an internal investigation has been logged to have the sale call recording assessed.
Once feedback is received for both reversal and investigation, we will be in contact with you.
Thank you for allowing us to look into your query.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion earlier, please note that your MTN upgrade reversal is currently in-progress and a follow-up on reversal has been sent to the MTN Dept.
Due to requesting a cancellation within your cooling-off period, we will not advise (at a later stage) that your cooling-off period has ended.
Regarding the sales consultant, an internal investigation has been logged to have the sale call recording assessed.
Once feedback is received for both reversal and investigation, we will be in contact with you.
Thank you for allowing us to look into your query.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Mondo's reply21 Jul 2022, 09:32
Official
Hi Alison,
Trust you are well.
As per our telephonic discussion earlier, please note that your MTN upgrade reversal is currently in-progress and a follow-up on reversal has been sent to the MTN Dept.
Due to requesting a cancellation within your cooling-off period, we will not advise (at a later stage) that your cooling-off period has ended.
Regarding the sales consultant, an internal investigation has been logged to have the sale call recording assessed.
Once feedback is received for both reversal and investigation, we will be in contact with you.
Thank you for allowing us to look into your query.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion earlier, please note that your MTN upgrade reversal is currently in-progress and a follow-up on reversal has been sent to the MTN Dept.
Due to requesting a cancellation within your cooling-off period, we will not advise (at a later stage) that your cooling-off period has ended.
Regarding the sales consultant, an internal investigation has been logged to have the sale call recording assessed.
Once feedback is received for both reversal and investigation, we will be in contact with you.
Thank you for allowing us to look into your query.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Mondo's replyOfficial
23 Jul 2022, 10:30Hi Alison,
Trust you are well.
Please note that your MTN upgrade reversal is in progress and we are awaiting feedback from the MTN cancellations team.
We will keep you updated on the progress of the reversal.
We do apologize for the delay.
As per the sale call recording, the dispute was deemed Valid (in your favor), as the sales consultant did not agent did not advise you correctly and rushed through the sale. Kindly note that our ***** & Risk Dept. has been made aware of this and the sales agent is under investigation.
Have a great day and weekend further.
Kind Regards,
The Mondo Team - Nicole
Mondo's reply23 Jul 2022, 10:30
Official
Hi Alison,
Trust you are well.
Please note that your MTN upgrade reversal is in progress and we are awaiting feedback from the MTN cancellations team.
We will keep you updated on the progress of the reversal.
We do apologize for the delay.
As per the sale call recording, the dispute was deemed Valid (in your favor), as the sales consultant did not agent did not advise you correctly and rushed through the sale. Kindly note that our ***** & Risk Dept. has been made aware of this and the sales agent is under investigation.
Have a great day and weekend further.
Kind Regards,
The Mondo Team - Nicole
AM
Alison M's updateReviewer Update
23 Jul 2022, 11:33Thank you. I am also having to deal with MTN technical department. Since the 'upgrade' on Friday, my LTE account as reflected on the MTN app went from a credit to a major debit. R 6700 and counting. The amount just keeps going up. Instead of R 299, it is R 6761.89 as of this morning. The amount goes up daily.
AM
Alison M's update23 Jul 2022, 11:33
Reviewer Update
Thank you. I am also having to deal with MTN technical department. Since the 'upgrade' on Friday, my LTE account as reflected on the MTN app went from a credit to a major debit. R 6700 and counting. The amount just keeps going up. Instead of R 299, it is R 6761.89 as of this morning. The amount goes up daily.
Mondo's replyOfficial
01 Aug 2022, 14:54Hi Alison,
Please note that a follow up on upgrade reversal has been sent to MTN.
Regards,
The Mondo Team
Please note that a follow up on upgrade reversal has been sent to MTN.
Regards,
The Mondo Team
Mondo's reply01 Aug 2022, 14:54
Official
Hi Alison,
Please note that a follow up on upgrade reversal has been sent to MTN.
Regards,
The Mondo Team
Please note that a follow up on upgrade reversal has been sent to MTN.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Sept 2022, 10:52Good Day Alison,
Trust you are well.
Please note that your MTN cancellation has been done.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply07 Sept 2022, 10:52
Official
Good Day Alison,
Trust you are well.
Please note that your MTN cancellation has been done.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team