TM
Thulisile M

1 reviews | Active since Mar 2019

01 Sept 2021, 10:35

MTN and Mondo deals are ****s!!! don't agree to anything they try to sell you

Mondo and MTN are ********* that will make your life miserable.

It was around June when a sales consultant called me to offer me a sim card and the sale was ********** as when i received the sim card it was different to what i have agreed on!!! I called in to cancel and they told me that I cant cancel as my agreement was contractual( yet no documentation was sent to me after they promised that they would send them ). Knowing that calls are recorded I requested that they send me a recording of the sale and after doing that they saw that they messed up and they agreed to cancel the contract.

initially they were suppose to debit only R99 from my acc but now i am receiving debit orders of R732.01.

when they cant collect the funds it obviously creates an overdraft on my bank and they did that again on the 31th of Aug with the same R732.01 with the ref MTN SP

I called my bank and they said that they needed a reference number to cancel the debit order but MONDO never answer phone calls. i want this cancelled as of immediately and i want Mondo to fix the overdraft they created!!! I don't know how and i want them to cancel again what they failed to cancel when i requested that they do.

If i don't get any response after this i will take action against Both MTN and Mondo

0
Replies (3)
Mondo
Mondo's reply01 Sept 2021, 10:38
Official
Hi Thulisile,
 
Thank you for taking the time to write to us about your MTN cancellation.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO133977
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply03 Sept 2021, 11:23
Official
Hi Thulisile,

Trust you are well.

As discussed with Nicole, please note that your MTN cancellation is in progress and an escalation has been made to the relevant team to complete the cancellation.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team 
Mondo
Mondo's reply19 Oct 2021, 15:39
Official
 Hi Thulisile,
 
 Trust you are well.
 
 Please note that your MTN cancellation has been done.
 
 Your query has been resolved and will be closed.
 
 For further enquiries, you may contact our Customer Care Team.
 
 Regards,
 
 The Mondo Team