MTN and mondo deals

Mondo and MTN giving me run arounds unnecessarily. App**** for a phone it was approved and was given R5k credit. They brought the phone via CCD. I had lost my ID (new iD card was not ready for collection). CCD had to return with the package. 2 -3 weeks past that I get my new ID, called mondo to let them know that I now have my ID they can send the package. Contract was cancelled. I had to reapply, declined(wait for a month) for what???, their system now was saying I needed to submit documents,so I went to an mtn store and I submitted 3 months banking statements and 3 payslips as requested .. to this day no one has called me. When I call them they do tel me I do have the R5k credit, yet to this day I still don't have the phone.